Customer Support Representative for Retail
6 days ago
This is a full-time customer support role based in Cebu Central Visayas, with Talent Outsourcing Channel Solutions', a leading provider of outsourcing solutions. As a Customer Support Representative for Retail (EasyAccount), you will be responsible for providing excellent service to customers and resolving their queries and issues in a timely and efficient manner.
What you'll be doing
- Handle inbound calls from customers and provide assistance with a range of enquiries related to the EasyAccount retail product
- Respond to customer emails, chats and other communication channels in a professional and courteous manner
- Troubleshoot and resolve customer issues, escalating complex cases to the appropriate team members when necessary
- Maintain accurate records of customer interactions and update customer information in the system
- Identify opportunities to enhance the customer experience and provide feedback to the management team
- Adhere to all company policies, procedures and quality standards
What we're looking for
- Strong communication and interpersonal skills, with the ability to listen attentively and respond empathetically to customer needs
- Excellent problem-solving and critical thinking skills to effectively handle a variety of customer inquiries
- A team player with a positive attitude and a commitment to providing exceptional customer service
- Fluency in English, both written and verbal
Apply now for this exciting opportunity to become a Customer Support Representative for Retail (EasyAccount) with us.
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