Customer Service Representative – Healthcare Account

4 days ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time

Customer Service Representative – Healthcare Account (Cebu IT Park)

Location: eBloc 3, Asiatown IT Park, Apas, Cebu City

Schedule: Shifting (aligned with US business hours)

Employment Type: Full-Time | Paid Training Provided

About the Role

Join our team as a Customer Service Representative for a US Healthcare account and build a stable, rewarding career in one of today's fastest-growing industries.

We are looking for motivated individuals with strong English communication skills who are eager to grow in a professional and supportive environment.

Job Responsibilities

  • Handle inbound and outbound calls with professionalism and empathy
  • Support US-based healthcare providers, clinics, and patients
  • Perform healthcare-related administrative tasks in accordance with client protocols
  • Collaborate with team members to ensure efficient and quality service delivery

Qualifications

  • Minimum of 1 year BPO/Call Center experience (CSR, TSR, or similar role)
  • Excellent English communication skills (verbal and written)
  • Healthcare or BPO account experience is an advantage but not required
  • Willing to work on a shifting schedule aligned with US hours

What We Offer

  • Comprehensive Paid Training – no healthcare background required
  • Health Insurance – coverage for you and your dependents
  • Career Growth Opportunities – clear promotion paths and regular salary increases
  • Competitive Compensation and Benefits Package, including:
  • 13th-month pay
  • Attendance and performance bonuses
  • Commission and incentive pay
  • Overtime pay and year-end bonus
  • On-site Location with parking and convenient IT Park access

Work Schedule

  • 8-hour shifts (day, night, or rotational depending on client needs)
  • Monday to Friday with occasional weekends
  • Overtime opportunities available

Job Type: Full-time

Benefits:

  • Company events
  • Free parking
  • Health insurance
  • On-site parking
  • Paid training

Application Question(s):

  • How much are you expecting for your all-in salary?
  • Are you willing to work on-site?

Experience:

  • BPO: 1 year (Required)

Work Location: In person

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