Customer Support Representative
3 days ago
A Customer Service Representative is responsible for managing client interactions across phone, chat, or email by providing accurate information, resolving concerns, and ensuring a positive customer experience. The role requires empathy, professionalism, and strong communication skills to handle inquiries effectively while maintaining accurate records and supporting customer satisfaction.
Key Responsibilities:
- Address customer concerns, questions, and requests in a timely manner.
- Provide accurate solutions and escalate complex issues when needed.
- Maintain detailed records of customer interactions.
- Build lasting relationships by demonstrating patience, empathy, and professionalism.
- Contribute to team goals and support service improvement initiatives.
Qualifications:
- At least High School or Senior High Graduate (with diploma or certificate).
- Excellent communication and active listening skills.
- Basic computer and web navigation knowledge.
- Willing to work on shifting schedules, holidays, and weekends.
- Open to fresh graduates; no work experience required.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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Customer Support Representative
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BPO Customer Support Representative
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