Customer Support Representative

5 days ago

Cebu City, Central Visayas, Philippines Work Avenue and Business Solutions Incorporated Full time ₱180,000 - ₱360,000 per year

A Customer Service Representative is responsible for managing client interactions across phone, chat, or email by providing accurate information, resolving concerns, and ensuring a positive customer experience. The role requires empathy, professionalism, and strong communication skills to handle inquiries effectively while maintaining accurate records and supporting customer satisfaction.

Key Responsibilities:

  • Address customer concerns, questions, and requests in a timely manner.
  • Provide accurate solutions and escalate complex issues when needed.
  • Maintain detailed records of customer interactions.
  • Build lasting relationships by demonstrating patience, empathy, and professionalism.
  • Contribute to team goals and support service improvement initiatives.

Qualifications:

  • At least High School or Senior High Graduate (with diploma or certificate).
  • Excellent communication and active listening skills.
  • Basic computer and web navigation knowledge.
  • Willing to work on shifting schedules, holidays, and weekends.
  • Open to fresh graduates; no work experience required.

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