Call Center Agent

2 days ago

Angeles City, Central Luzon, Philippines YWA HUMAN RESOURCE CORPORATION Full time $30,000 - $50,000 per year

About the role

YWA HUMAN RESOURCE CORPORATION' is seeking talented Call Center Agents to join our dynamic team in Angeles City, Pampanga. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients. This is a full-time role, offering a flexible and rewarding work environment.

What you'll be doing

  • Handle inbound and outbound calls with professionalism and efficiency
  • Respond to customer inquiries, provide accurate information, and offer solutions to their needs
  • Maintain detailed records of all customer interactions
  • Identify opportunities to upsell and cross-sell products and services
  • Collaborate with team members to ensure seamless customer experiences
  • Adhere to company policies, procedures, and quality standards
  • Continuously strive to improve your skills and performance

What we're looking for

  • Strong communication and interpersonal skills
  • Excellent customer service orientation and problem-solving abilities
  • Proficiency in English, both verbal and written
  • Ability to work in a fast-paced, dynamic environment
  • Familiarity with call center software and technologies
  • Passion for delivering exceptional customer experiences
  • Previous experience in a call center or customer service role is preferred

What we offer

  • Competitive salary and performance-based incentives
  • Comprehensive benefits package, including health insurance and retirement plan
  • Ongoing training and development opportunities
  • Supportive and collaborative work environment
  • Opportunities for career advancement within the organization

About us

YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a focus on innovation and continuous improvement, we are committed to creating a positive and rewarding work environment for our employees.

If you're excited to be part of our team and make a real impact, apply now and take the first step towards a fulfilling career with YWA HUMAN RESOURCE CORPORATION'.

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