Call Center Agent
4 days ago
About the role
YWA HUMAN RESOURCE CORPORATION' is seeking talented Call Center Agents to join our dynamic team in Angeles City, Pampanga. As a Call Center Agent, you will be the voice of our company, providing exceptional customer service and support to our valued clients. This is a full-time role, offering a flexible and rewarding work environment.
What you'll be doing
- Handle inbound and outbound calls with professionalism and efficiency
- Respond to customer inquiries, provide accurate information, and offer solutions to their needs
- Maintain detailed records of all customer interactions
- Identify opportunities to upsell and cross-sell products and services
- Collaborate with team members to ensure seamless customer experiences
- Adhere to company policies, procedures, and quality standards
- Continuously strive to improve your skills and performance
What we're looking for
- Strong communication and interpersonal skills
- Excellent customer service orientation and problem-solving abilities
- Proficiency in English, both verbal and written
- Ability to work in a fast-paced, dynamic environment
- Familiarity with call center software and technologies
- Passion for delivering exceptional customer experiences
- Previous experience in a call center or customer service role is preferred
What we offer
- Competitive salary and performance-based incentives
- Comprehensive benefits package, including health insurance and retirement plan
- Ongoing training and development opportunities
- Supportive and collaborative work environment
- Opportunities for career advancement within the organization
About us
YWA HUMAN RESOURCE CORPORATION' is a leading provider of customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a focus on innovation and continuous improvement, we are committed to creating a positive and rewarding work environment for our employees.
If you're excited to be part of our team and make a real impact, apply now and take the first step towards a fulfilling career with YWA HUMAN RESOURCE CORPORATION'.
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