Call Center Agent

5 days ago

Angeles City, Central Luzon, Philippines StaffSmart Outsourcing Full time $104,000 - $130,878 per year

About the role

We are seeking enthusiastic and customer-focused Call Center Agents to join our growing team at StaffSmart Outsourcing in Pampanga. This is a full-time position where you will have the opportunity to provide exceptional customer service and support to our clients. No prior BPO experience is required, as we are committed to providing comprehensive training to ensure your success in this dynamic role.

What you'll be doing

  1. Answering and responding to inbound customer calls in a professional and friendly manner
  2. Resolving customer queries and issues efficiently and effectively
  3. Documenting customer interactions and maintaining accurate records
  4. Adhering to company policies and procedures to ensure compliance
  5. Contributing to a positive and collaborative team environment
  6. Continuously learning and developing your customer service skills

What we're looking for

  1. Strong communication and interpersonal skills with the ability to empathize and connect with customers
  2. Excellent problem-solving and decision-making abilities
  3. Proficiency in English, both written and verbal
  4. Commitment to providing exceptional customer service
  5. Adaptability and the ability to thrive in a fast-paced, dynamic environment
  6. High school diploma or equivalent

What we offer

At StaffSmart Outsourcing, we are dedicated to creating a supportive and rewarding work environment for our employees. Some of the key benefits we offer include:

  1. Competitive salary and performance-based incentives
  2. Comprehensive training and development opportunities
  3. Opportunities for career advancement
  4. Generous leave entitlements and health insurance coverage
  5. A vibrant and collaborative team culture

About us

StaffSmart Outsourcing is a leading provider of call center services, with a strong focus on delivering exceptional customer experiences. Our mission is to empower our clients to build lasting relationships with their customers through innovative solutions and dedicated support. As a dynamic and growing company, we are committed to investing in our employees and providing them with the tools and resources they need to succeed.

If you are excited about the prospect of joining our team and contributing to our success, we encourage you to apply now.

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