Call Center Agent

18 hours ago

Mandaue City, Central Visayas, Philippines YWA HUMAN RESOURCE CORPORATION Full time ₱500,000 - ₱1,000,000 per year

About the role

We are seeking an enthusiastic Call Center Agent to join our dynamic team at YWA HUMAN RESOURCE CORPORATION'. As a Call Center Agent, you will be responsible for providing exceptional customer service and support to our valued clients. This is a full-time role based in Mandaue City Cebu.

What you'll be doing

  • Answering incoming calls promptly and courteously
  • Listening actively to understand customer needs and concerns
  • Providing accurate and timely information to customers
  • Resolving customer issues and complaints effectively
  • Documenting customer interactions and following up as needed
  • Adhering to company policies and procedures
  • Contributing to a positive team environment

What we're looking for

  • Strong communication and interpersonal skills
  • Excellent problem-solving and decision-making abilities
  • Proficiency in English and the local language
  • Ability to work effectively in a fast-paced, high-volume environment
  • Customer service experience, preferably in a call centre setting
  • Commitment to providing exceptional customer service

What we offer

At YWA HUMAN RESOURCE CORPORATION', we value our employees and are committed to their growth and development. In addition to a competitive salary, we offer a range of benefits, including:

We encourage applications from candidates with a disability. If you require any adjustments or alternate formats of key information at any stage of the recruitment process, we welcome hearing from you.

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