Call Center

2 days ago

Angeles City, Central Luzon, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time

About the role

Looking to join a dynamic and fast-paced call centre environment? FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' has an exciting opportunity for a full-time Call Center agent in their Angeles City Pampanga office. As a Call Center agent, you will be responsible for providing exceptional customer service and support to our valued clients.

What you'll be doing

  1. Handling inbound and outbound calls from customers, addressing their inquiries and concerns in a professional and timely manner
  2. Providing accurate information and guidance to customers on the company's products and services
  3. Resolving customer issues and complaints efficiently, while maintaining a positive and empathetic attitude
  4. Documenting all customer interactions and following up as needed
  5. Adhering to company policies, procedures, and quality standards
  6. Participating in team meetings and training sessions to continuously improve your skills and knowledge

What we're looking for

  1. Previous experience in a customer service or call centre role, preferably in the maritime industry
  2. Excellent communication and interpersonal skills, with the ability to adapt your style to different customer needs
  3. Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions
  4. Proficiency in English, both written and verbal
  5. Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  6. Commitment to providing exceptional customer service and a genuine desire to help others

What we offer

At FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION', we believe in investing in our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our supportive and inclusive work environment will allow you to thrive and reach your full potential.

About us

FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION' is a leading provider of maritime services, with a strong presence in the Philippines and across the Asia-Pacific region. Our mission is to deliver safe, efficient, and innovative solutions to our clients, while fostering a culture of excellence, collaboration, and community engagement.

Ready to join our team? Apply now and let's discuss how you can contribute to our success.

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