Technical Trainer

Work Setup:Onsite at The Hideout in Clark, Pampanga/Remote

Employment Type: Full Time

If you are interested, you can access your instant interview here: 

The Technical Trainer conducts product-specific and basic training to newly hired employees, as well as additional training to current employees to keep everyone up-to-date on changes in the industry that affect job requirements. Conducts focused training needs assessments within specified targeted adult populations; designs, develops, delivers, and evaluates a range of responsive educational curricula and training programs within defined fields of expertise.

What does a day in the life of a Technical Trainer look like?

• Delivers group and individual instruction and training covering a range of technical, operational, and/or management areas in a specified field
• Develops training curricula and recommends or utilizes vendor programs meeting instructional goals and objectives
• Formulates training outlines and determines instructional methods utilizing knowledge of specified training needs and effectiveness of such methods, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
• Selects or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works
• Coordinates administrative functions necessary to deliver and document training programs
• Evaluates the effectiveness of training and development programs, and utilizes relevant evaluation data to revise or recommend changes in instructional objectives and methods
• Assists in analyzing and assessing training and development needs for individuals, departments, and/or external organizations
• Potentially leads and trains employees who are performing related work

What are the required qualifications of a Technical Trainer?

• At least 3 years of training and development experience
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of clientele in a diverse workplace
• Teaching and facilitation skills - applied adult learning principles
• Ability to determine training objectives
• Organizing and coordinating skills
• Ability to design, develop, implement, and evaluate training plans, curricula, and methodology
• Skill in preparing instructional aids and plans
• 3–5 years of experience in technical support or IT helpdesk roles.
• Operating Systems: Proficiency in Windows, macOS, and Linux environments.
• SaaS Platforms: Experience with cloud-based applications, including SaaS debugging and user support.
• Ticketing Systems: Proficiency with systems like Zendesk, ServiceNow, Jira, Freshdesk, Oracle Service Cloud, etc.
• Networking Basics: Understanding of IP addressing, DNS, VPN, firewalls, and basic network configuration.
• Hardware Troubleshooting: Experience diagnosing issues with desktops, laptops, peripherals, and basic IT infrastructure.
• Software & Tools: Familiarity with productivity suites (Google Workspace, Microsoft 365) and remote support tools.
• APIs & Webhooks: Foundational knowledge of RESTful APIs, authentication methods, and webhook use cases.
• Understanding of customer service best practices and troubleshooting procedures
• Programming/Coding: Basic to intermediate understanding of Python, JavaScript, SQL, or other languages (actual coding experience is a plus).
• Familiarity with DevOps tools or platforms like GitHub, Jenkins, Docker.

Ninja Perks and Benefits

Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program
• Beautiful office space
• Free lunch provided daily

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