Technical Support Agent

Drive Innovation Forward in Automotive Tech

Our client is shifting the gears of automotive sales with Drive AI-a smart engine that keeps leads moving 24/7. Built for top dealerships, their technology accelerates growth by automating follow-ups, reviving stalled prospects, and integrating seamlessly with CRMs like DealerSocket and CDK Global. No more dead ends, no more missed calls-just streamlined pipelines and stronger conversions. With innovation in the driver's seat, our client positions dealerships to hit top speed and deliver record-breaking results worldwide.

What You'll Do in This Role

Be part of our client's team as a Tier 1 Technical Support Agent, helping automotive dealers worldwide optimize their CRM systems with AI. You'll troubleshoot issues, guide clients in maximizing integrations, and deliver timely solutions to keep operations running smoothly.

Role Snapshot

Employment Type: Full-time

Shift: Night shift, consecutive off

Work Setup: Permanent work-from-home

Perks and Rewards

• Day 1 HMO coverage with free dependent
• Competitive salary package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Need to Bring

• High school diploma or equivalent; Associate's degree or technical certification preferred
• At least 3 to 5 years of relevant experience
• Previous experience in technical support or customer service (automotive industry a plus)
• Familiarity with automotive CRM software (e.g., DealerSocket, CDK Global) and AI applications
• Strong troubleshooting skills with a basic understanding of software integrations, APIs, and data flow
• Excellent communication skills for explaining technical concepts to non-technical users
• Strong problem-solving abilities with a customer-first mindset
• Ability to work independently and collaboratively in a fast-paced environment
• Willingness to learn and adapt to emerging technologies

What You'll Be Handling Daily

• Act as the first point of contact for customers seeking technical assistance related to automotive CRM software and AI integrations via phone, email, or chat.
• Diagnose and resolve basic technical issues, providing timely solutions and maintaining customer satisfaction.
• Assist customers with the implementation, configuration, and optimization of AI tools within their automotive CRM systems.
• Document customer interactions, issues, and resolutions accurately in our ticketing system to maintain a clear record of support activities.
• Collaborate with the development and engineering teams to escalate unresolved issues and suggest improvements based on customer feedback.
• Provide demonstrations and training to customers on optimal usage of AI features and CRM functionalities.
• Stay updated on industry trends, automotive technologies, and CRM best practices to enhance your support capacity.
• Identify patterns in customer inquiries to contribute to the development of knowledge base articles and support materials.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra