Technical Support Specialist

Keep Streams Flowing, Keep Audiences Engaged

Turn your passion for technology into a global career. This role gives you the international opportunity to make your mark in IT and live streaming innovation while staying rooted at home. Build your expertise, solve meaningful challenges, and shape the future of digital connectivity.

Job Description

As a Technical Support Specialist, you will deliver frontline support to live streaming customers by troubleshooting connectivity, network, and webcam issues. You will ensure seamless service quality through proactive problem-solving, technical expertise, and customer-focused communication.

Job Overview

Employment type: Full-time

Shift: Night Shift, Weekends Off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum of 3 years of experience in a related role
• Degree in Computer Science, Information Technology, or a related field
• Strong understanding of ISP structure and network technologies, including IP address, port, network protocol, port forwarding, LAN, and WAN
• Experience in a technical support role, ideally within live streaming, ISP, or network technology contexts
• Experience troubleshooting and resolving technical issues in a remote network environment
• Excellent communication skills, with the ability to explain complex technical concepts clearly and concisely to non-technical individuals
• Proven ability to work effectively both independently and as part of a team
• Resilience and determination in finding solutions to customer issues
• Knowledge of live streaming software (e.g., OBS, Streamlabs) is a plus

Your Daily Tasks

• Provide frontline technical support to live streaming customers to resolve issues related to internet connectivity, webcams, Ozolio service, and other network components
• Collaborate with Support Specialists on escalated support tickets, applying a problem-solving mindset and technical expertise to ensure customer satisfaction
• Troubleshoot ISP-related issues that may affect the quality and stability of live streams
• Maintain in-depth knowledge of webcam specifications, settings, and best practices for optimal streaming quality
• Configure and optimize network settings for live streaming, addressing factors such as latency, packet loss, jitter, and other elements affecting streaming quality
• Understand video encoding processes and technologies, and offer support and advice to optimize live stream quality
• Troubleshoot website embedding of live streams and resolve related issues
• Develop and maintain technical guides and FAQs to assist customers in resolving common issues
• Partner with the product development team to share user feedback and insights to improve the live streaming platform

About the Client

Streaming Without Limits

Our client empowers businesses and organizations to harness the power of live streaming. By combining innovative technology, deep industry knowledge, and customer-first support, they deliver solutions that make real-time digital engagement seamless and impactful. With a commitment to reliability and innovation, they continue to shape the live streaming landscape for global audiences.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra