Technical Support Representative

1 week ago

Manila, National Capital Region, Philippines Emapta Full time ₱30,000 - ₱60,000 per year

Power Global Innovation Through Exceptional Tech Support

Where technology meets empathy, great things happen. Be part of a global team that delivers world-class support while ensuring every customer interaction creates impact, connection, and trust. This is your chance to grow in the fast-paced SaaS and IT support industry-without leaving home. Join a global team that values problem-solving, precision, and professionalism. Expand your technical expertise, make your mark in global innovation, and thrive in a role where your growth matters.

Job Description

As a Technical Support Representative, you will provide world-class service to users of innovative SaaS products. You'll resolve technical issues with clarity, create documentation, and ensure smooth customer experiences while growing your expertise in cutting-edge technology.

Job Overview

Employment type: Full-time

Shift: Shifting

Work setup: Permanent WFH

Exciting Perks Await

  • Day 1 HMO coverage with free dependent
  • Competitive Salary Package
  • Permanent WFH arrangement
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives across the organization
  • Standard government and Emapta benefits
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
  • Fun engagement activities for employees
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

The Qualifications We Seek

  • 2+ years of experience supporting customers through phone, email, or chat.
  • Familiarity with iOS, Android, Mac, and Windows systems.
  • Strong English reading and writing skills, with clear communication.
  • Ability to handle multiple tasks in a fast-paced environment while meeting deadlines.
  • Skill in reviewing and combining technical information from different sources and explaining it clearly to customers.
  • Dedication to providing excellent customer experience and persistence in resolving issues.
  • Willingness to learn new skills and take on new challenges.

Your Daily Tasks

  • Learn and become proficient in assigned SaaS products, including new features as they are released.
  • Provide customer-friendly, professional support with clear communication and positive experiences.
  • Create and maintain clear documentation for training and knowledge bases.
  • Complete administrative tasks such as creating accounts, configuring settings, and fulfilling setup requests.
  • Maintain flexible availability to support business needs.
  • Demonstrate strong attention to detail in all work.

About the Client

Our client is a leading global technology company specializing in real-time information discovery and AI-driven data solutions. Their cutting-edge platform helps organizations identify critical events faster, enabling better decisions and safer outcomes. Trusted by enterprises and governments worldwide, they redefine how technology transforms insight into action.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

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