Client Support Coordinator

Setup: Fully Remote (Candidates must be based in the Philippines)

Work Hours: Full-Time, Monday to Friday, 11:00 PM to 8:00 AM (Philippine Time)

Candidates must have prior legal experience working with U.S. law firms and/or within domestic legal settings.

About CoreBridge Solutions

CoreBridge Solutions is at the forefront of the U.S. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. Operating remotely from the Philippines and Colombia, we partner with U.S. law firms and other businesses to enhance efficiency and achieve superior outcomes. We are seeking skilled individuals to join our team and contribute to our growth.

Position Overview

We are seeking a proactive and detail-oriented Client Support Coordinator to support a U.S. personal injury law firm from the Philippines. In this role, you'll be instrumental in enhancing client relationships, ensuring timely communication, and supporting the legal team in managing case progress and client satisfaction.

Key Responsibilities:

• Client Communication: Serve as the primary point of contact for clients, providing updates, answering questions, and ensuring clear and empathetic communication throughout the case lifecycle.
• Case Support: Assist attorneys and case managers with case-related tasks, including gathering information, following up on client documentation, and coordinating next steps.
• Issue Resolution: Identify potential client concerns or case delays and collaborate with the legal team to resolve issues promptly.
• Coordination: Work closely with internal teams to ensure deadlines are met, documents are submitted on time, and clients are kept informed.
• Record Management: Maintain organized client records, track communications, and update case management systems as needed.

• Bachelor's degree in Legal Studies, Paralegal Studies, or a related field.
• Preferred experience in legal environments, particularly within U.S. law firms.
• Proficiency in Microsoft Office, legal databases, and strong organizational skills.
• Highly organized with strong attention to detail and the ability to manage multiple client interactions simultaneously.
• A collaborative team member who is professional, empathetic, and committed to delivering excellent client services.

Why Join CoreBridge Solutions?

At CoreBridge, you'll be part of a company that values innovation and efficiency, with a track record of transforming industry standards in a collaborative, fast-paced environment. Our team consists of passionate individuals who strive to provide solutions that not only meet but exceed our customers' expectations. Join us and contribute to our mission to redefine the legal landscape, one project at a time.

Benefits:

• Opportunity to work remotely from anywhere in the Philippines.
• Performance-related bonuses celebrating significant milestones.
• Focus on professional development within the spheres of leadership and legal management.
• Commitment to maintaining a healthy work-life balance with a 40-hour workweek.

Work Environment Notice:

CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

How to Apply

Ready to make an impact? Please fill out the application form and upload your CV in PDF format. We look forward to learning more about you and how you can contribute to our team.

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