Customer Support Coordinator

4 days ago

Work from Home, Philippines Virtua Outsourcing Solutions Full time ₱31,200 - ₱52,000 per year

Are you a proactive communicator who thrives on helping others and keeping things organized? Join our team as a part-time Customer Service Coordinator, working from the comfort of your own home. You'll be the vital link between our customers and field representatives, managing communications and scheduling with flexibility and purpose.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, and text through our CRM system.
  • Schedule customer appointments for field representatives using CRM and mapping tools.
  • Communicate effectively with customers across multiple channels, ensuring they are directed to the right department.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM.
  • Coordinate and communicate with colleagues and field representatives regarding appointment updates, rescheduling, or cancellations.
  • Provide feedback to improve the customer service process and enhance customer satisfaction.
  • Ensure every customer interaction reflects professionalism and commitment to excellent service.

Service Hours:

  • Saturday: 9:00 AM – 5:00 PM EST
  • Sunday: 12:00 PM – 5:00 PM EST
  • Weekdays (Monday to Friday): 5:00 PM – 8:00 PM EST

The above hours represent the agreed-upon service hours for this role to ensure timely customer support and coordination. Consistent availability during these times is expected to fulfill your contractual obligations related to this project. This does not constitute an employment schedule or entitlement to employee benefits.

Work From Home Requirements:

  • Must have your own reliable computer or device capable of performing job duties.
  • A stable, high-speed internet connection is essential to maintain smooth communication and access CRM tools.
  • A quiet, distraction-free workspace to provide professional customer support.

Desired Qualifications:

  • Strong communication skills and a customer-focused mindset.
  • Ability to manage multiple communication channels and scheduling tools.
  • Detail-oriented with excellent organizational skills.
  • Comfortable working independently during scheduled hours.
  • Previous experience with CRM systems is an advantage, but not required.

Job Type: Full-time

Pay: Up to Php250.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Company Christmas gift
  • Flexible schedule
  • Work from home

Work Location: Remote

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