Client Care Coordinator

5 days ago

Work from Home, Philippines Vitalis Outsourcing Full time ₱300,000 - ₱600,000 per year

Job Overview:

We are seeking a highly organized and personable Client Care Coordinator to manage our client database, nurture relationships, and support marketing and outreach initiatives. This role is ideal for someone who loves creating meaningful client experiences, enjoys connecting with people, and can balance administrative precision with warm communication.

You'll play a vital role in maintaining our client relationship management system (CRM), coordinating follow-ups, and ensuring every client feels valued and connected long after the transaction has closed.

Key Responsibilities

  1. Database & Client Experience

  2. Audit, clean, and maintain a database of 3,000+ contacts, ensuring accuracy of emails, addresses, birthdays, and other client details.

  3. Ensure all past clients have completed the All About You form and that all information is updated in the CRM.
  4. Track and document special dates such as home anniversaries and birthdays, setting reminders for gifts, cards, or calls.
  5. Develop and manage a VIP Client Program including quarterly touches, thank-you notes, and small appreciation gifts.

  6. Conduct post-closing follow-up calls at 30/60/90 days to ensure client satisfaction and gather feedback.

  7. Appointment Setting & Prospecting

  8. Reach out to warm contacts such as past clients, event guests, and sphere of influence (SOI) for relationship-building calls.

  9. During outreach, engage clients with questions like:
  10. "Do you have any real estate needs right now?"
  11. "Who do you know who might be looking to buy, sell, or invest?"
  12. Set appointments for buyer and seller consultations directly on the agent's calendar.
  13. Identify opportunities for referrals or repeat business and track all interactions in the CRM.

  14. Provide weekly reports summarizing conversations, appointments set, and leads generated.

  15. Marketing Support

  16. Draft and distribute monthly newsletters via Flodesk, ensuring consistent and engaging client communication.

  17. Coordinate invitations, logistics, and follow-ups for client events such as housewarmings or appreciation gatherings.
  18. Design simple branded marketing materials and social media graphics using Canva.
  19. Manage social media posting schedules, monitor engagement, and provide performance insights and improvement suggestions.
  20. Oversee the client gifting program (birthdays, anniversaries, pop-by gifts) and maintain an organized gifting calendar.
  21. Support open houses and community events by handling logistics, invites, and follow-up communications.
  22. Request, manage, and publish client Google reviews and testimonials post-closing.

What You Bring

  • Proven experience in client relations, customer service, or real estate support roles.
  • Strong written and verbal communication skills with a friendly, empathetic tone.
  • Excellent organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
  • Experience using CRM tools, social media platforms, and marketing tools like Canva, Flodesk, and Google Workspace.
  • Ability to work independently in a fast-paced, remote environment.
  • A proactive mindset with a passion for delivering exceptional client experiences.

Job Type: Part-time

Pay: Php6, Php7,000.00 per week

Expected hours: 20 per week

Work Location: Remote

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