Service Desk Analyst

4 days ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per year

Service Desk Specialist

Location:
Onsite – BGC, Taguig

Shift:
Nightshift (EST)

Experience:
Minimum
1.9 years
of experience in IT Service Desk or Technical Support

About the Role:

IT By Design is looking for a
Service Desk Specialist
to join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for solving problems in a fast-paced environment.

Key Responsibilities:

  • Provide Level 1–2 technical support for end users, including hardware, software, and network issues.
  • Troubleshoot and resolve incidents related to
    Active Directory
    ,
    O365
    , and general desktop support.
  • Log, track, and update tickets in the ITSM system accurately and promptly.
  • Escalate complex issues to higher-level engineers when needed.
  • Maintain excellent communication and ensure customer satisfaction.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent practical experience).
  • At least
    1.9 years of hands-on experience
    in IT Service Desk or Technical Support.
  • Strong knowledge of
    Windows OS
    ,
    Active Directory
    ,
    O365
    , and basic networking concepts.
  • Excellent communication, problem-solving, and multitasking skills.
  • A team player with a proactive and service-oriented approach.

If you're tech-savvy, dependable, and eager to grow your IT career — we'd love to hear from you

  • Service Desk Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱37,300 - ₱45,900 per year

    IT Service Desk Analyst & Team Lead | Competitive Salary | Immediate HiringPosition: Service Desk AnalystSalary Offer: ₱37,300 Package (₱31,500 Basic Pay + ₱5,800 Allowances) + 15% Night Diff.Work Setup: Onsite | Graveyard or Shifting ScheduleLocation: Upper McKinley Hl, Taguig, 1634Start Date: ASAP / October 2025Qualifications:At least 1-2 Years BPO...

  • Service Desk Analyst

    12 hours ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱250,000 - ₱350,000 per year

    Position: Service Desk Analyst Schedule: Night shiftSetup: OnsiteLocation: Taguig/PampangaEmployment: Fulltime/ Regular Job Description- the first point of contact for end users seeking technical assistance over the phone, email, or chat. This role is responsible for troubleshooting basic IT issues, escalating complex problems to higher-level support teams,...

  • Junior Service Desk Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Eastvantage Full time ₱250,000 - ₱450,000 per year

    We're Hiring: Junior Service Desk Analyst We are looking for a motivated and detail-oriented Junior Service Desk Analyst to join our dynamic IT team. The ideal candidate will provide first-level support to internal users, ensuring timely resolution of technical issues while enhancing overall user satisfaction. Location:Taguig, Philippines Work Mode:Work...

  • Junior Service Desk Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱300,000 - ₱360,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • Service Desk Analyst 1

    2 weeks ago

    Taguig, National Capital Region, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to:- Internationally offices and call centers- All remote and work at home employees- External access to internal systems- All end-user devices and software that connect to the...

  • Service Desk Analyst 1

    1 week ago

    Taguig, National Capital Region, Philippines Asurion Full time ₱900,000 - ₱1,200,000 per year

    The Service Desk Analyst 1 is responsible for delivering first-level service and support of end-user service requests and computing issues to include, but not limited to: Internationally offices and call centersAll remote and work at home employeesExternal access to internal systemsAll end-user devices and software that connect to the Asurion network.The...

  • Service Desk Analyst

    6 days ago

    Taguig, National Capital Region, Philippines Eastvantage Business Solutions Inc. Full time ₱250,000 - ₱350,000 per year

    The Junior Service Desk Analyst is responsible for providing first-line technical support to users, resolving basic IT issues, and escalating complex problems when needed. This role ensures smooth day-to-day IT operations, delivers excellent customer service, and supports the continuous improvement of IT systems and processes.Key ResponsibilitiesRespond to...

  • IT Service Desk Team Lead

    4 days ago

    Taguig, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱470,400 - ₱587,200 per year

    We need 20 IT Service Desk Team Lead in Taguig 1 Day Hiring ProcessLocation: One World Square, Upper McKinley Hill Taguig City  Set-up: OnsiteJob Title: Service Desk Team LeadSchedule: Graveyard shift & shifting scheduleStart date: ASAP/OctoberJob description:As a Service Desk Team Leader, you will oversee a team of Service Desk Analysts, managing daily...

  • Service Desk Team Lead

    1 week ago

    Taguig, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    WE ARE LOOKING FOR SERVICE DESK TEAM LEADS TO START ASAPAbout This Role:As a Service Desk Team Leader, you manage a team of Service Desk Analysts, and you are responsible for overseeing the day-to-day effectiveness of service provision and ensuring that targets are met. You also supervise the activities of all the members to ensure that they deliver...

  • Service Desk Manager

    6 days ago

    Taguig, National Capital Region, Philippines ECI Full time ₱2,000,000 - ₱2,500,000 per year

    ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their...