Service Desk Analyst

2 weeks ago

Taguig, National Capital Region, Philippines IT BY DESIGN Full time ₱25,000 - ₱50,000 per year

Service Desk Specialist

Location:
Onsite – BGC, Taguig

Shift:
Nightshift (EST)

Experience:
Minimum
1.9 years
of experience in IT Service Desk or Technical Support

About the Role:

IT By Design is looking for a
Service Desk Specialist
to join our growing IT team. The ideal candidate has strong technical troubleshooting skills, a customer-first mindset, and a passion for solving problems in a fast-paced environment.

Key Responsibilities:

  • Provide Level 1–2 technical support for end users, including hardware, software, and network issues.
  • Troubleshoot and resolve incidents related to
    Active Directory
    ,
    O365
    , and general desktop support.
  • Log, track, and update tickets in the ITSM system accurately and promptly.
  • Escalate complex issues to higher-level engineers when needed.
  • Maintain excellent communication and ensure customer satisfaction.

Qualifications:

  • Bachelor's degree in IT, Computer Science, or a related field (or equivalent practical experience).
  • At least
    1.9 years of hands-on experience
    in IT Service Desk or Technical Support.
  • Strong knowledge of
    Windows OS
    ,
    Active Directory
    ,
    O365
    , and basic networking concepts.
  • Excellent communication, problem-solving, and multitasking skills.
  • A team player with a proactive and service-oriented approach.

If you're tech-savvy, dependable, and eager to grow your IT career — we'd love to hear from you

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