Senior SaaS Ops Engineer

56 minutes ago

Quezon City, National Capital Region, Philippines MicroSourcing Full time $80,080 - $120,000 per year

Job Responsibilities

  • Serve as the primary contact for service requests, incidents, and changes related to the use of SaaS applications within our organization. Support the implementation of SCIM or SAML provisioning for both new and existing applications.
  • Experience and knowledge of business processes on vendor management and negotiations, procurement life cycle, and contract management.
  • Directly integrate (and assist in integrating) SaaS applications with other components of Collectors' corporate technology stack.
  • Collaborate with teams across Collectors to transition ownership of SaaS applications into the organization's technology environment.
  • Lead projects to audit and optimize our SaaS portfolio, emphasizing improvements in security, permissions, automation, scalability, end-user experience, and license usage.
  • Partner with Corporate IT for vendor management, licensing, and related contracts for SaaS applications.
  • Develop programs and processes to communicate and promote the adoption of new product features throughout the company.
  • Create, maintain, and troubleshoot integrations with Okta/Atlassian Workflows.
  • Implement and manage automation for efficient deployment and usage of SaaS applications.
  • Oversee systems administration for Google Workspace, Okta, Jira, and Slack.
  • Design innovative solutions, advocate for best practices, and lead by example as a service owner as Collectors evolves and grows in complexity.
  • Create and publish reports on SaaS operations.
  • Participate in audits and operational budget planning.
  • Assess and recommend SaaS technologies as needed to support Collectors' objectives.
  • Be accountable for achieving a cost optimization goal for SaaS operations.

Qualifications:

  • Minimum of 5 years of relevant technical experience in system administration or engineering, or 5+ years as a Senior IT Engineer
  • At least 5 years of experience managing Google Workspace and other enterprise productivity applications (e.g., Slack, Jira, Okta, Atlassian)
  • Previous experience implementing or managing workflow engines (e.g., Okta Workflows, Workato, Zylo) or similar tools
  • Experience integrating SaaS solutions into the technology life cycle processes
  • Knowledge of product engineering and development processes, along with experience in business user provisioning and deprovisioning processes and related technologies and Support the implementation of SCIM or SAML provisioning for both new and existing applications.

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