SaaS Application Support Analyst

2 days ago

Makati City, National Capital Region, Philippines Tech Mahindra Full time ₱900,000 - ₱1,200,000 per year

We're Hiring:
SaaS Application Support Analyst

Work Where People Matter

At Tech Mahindra Philippines, we're more than just a BPO — we're a Certified Great Place to Work where your growth and well-being come first. With thriving hubs in Cebu and Manila, we're helping people like you build meaningful careers while making a real difference for customers around the world.

Why You'll Love It Here

  • Growth you can see – promotions and career paths await
  • Learning that sticks – trainings to sharpen your skills
  • A workplace that cares – inclusive, supportive, and people-first
  • Health coverage you can count on
  • Rewards when you refer friends to join the team

Your Day-to-Day

  • Provide day-to-day support for vendor and SaaS applications used in Procurement & Supply Chain.
  • Manage and resolve incidents and service requests through ServiceNow, ensuring timely updates and communication.
  • Apply IT Service Management (ITSM) best practices for incident, problem, and change management.
  • Coordinate with multiple technical and business teams to troubleshoot and resolve issues.
  • Support system updates, enhancements, and evergreen maintenance activities.
  • Maintain accurate documentation of workflows, processes, and support procedures.

What We're Looking For

  • Bachelor's degree in Computer Science, Engineering, or a related field of study is highly preferred.
  • 5+ years of experience in a similar IT application support or IT operations role.
  • Hands-on experience supporting vendor/SaaS applications in an enterprise environment.
  • Strong knowledge of ITSM principles, particularly Incident and Change Management.
  • Practical experience with ServiceNow Incident and Task Management.
  • Exposure to Procurement and Supply Chain Management applications such as Smart by GEP or SAP Ariba will be an advantage.
  • Familiarity with procurement workflows, supplier management, or supply chain processes.
  • Open to a 1-year fixed contract, subject to extension

Work Setup

  • Location: Makati City (Hybrid setup – 2 days onsite)
  • Shift: Dayshift, Monday to Friday

About Tech Mahindra Philippines

We're a global provider of IT and business process services, helping industries like telecommunications, healthcare, retail, banking, e-commerce, travel, and logistics. In the Philippines, we're home to thousands of talented professionals who value growth, diversity, and teamwork.

Your Next Move

If you're ready for a role where you can grow, make a difference, and enjoy the ride — we'd love to meet you. Apply today and let's get started.

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