Solutions Specialist

4 days ago

Ayala Alabang, National Capital Region, Philippines Outsourced Full time ₱1,200,000 - ₱2,400,000 per year

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

What You'll Do:

As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing. Additionally, you will act as a voice of the customer, translating customer feedback to shape the product roadmap.

Responsibilities:

  • Manage and utilize ticketing software
  • Own tickets and empower customers with solutions, advice, and/or resolutions
  • Configuration, testing, and issue resolution
  • Provide phone support
  • Become a product expert\
  • Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
  • Foster client product knowledge
  • Work with product team on client enhancements and roadmap adoption
  • Occasional weekend on call due to peak session or team availability constraints

Qualifications:

  • 3+ years of experience in software support or implementation
  • Experience using ticketing software
  • Experience working with Enterprise Application Software
  • Supply Chain industry knowledge
  • Experience troubleshooting software
  • Ability to handle multiple tickets and prioritize acccordingly
  • Creative problem solver
  • Excellent written communication and task management skills
  • Enthusiastic and positive attitude
  • Ability to work and collaborate with team members both technically and functionally in nature
  • Self-motivated and hungry to learn
  • Position located at the Alpharetta, GA office

Work Location

  • Hybrid Set-up (5th Floor, Asian Star Building Asean Drive Alabang 1781 Muntinlupa CIty, Philippines)
  • Should have strong internet connection (minimum of 20 mbps)
  • Should have own Laptop/PC (minimum of i5 8GB RAM)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

Additional information

  • HMO with 1 free dependent from Day 1
  • Full-time employment with competitive pay and benefits

  • Solutions Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time ₱40,000 - ₱60,000 per year

    About Us:Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work...

  • Warehouse Specialist

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines Lincoln Learning Solutions Full time

    Join to apply for the Warehouse Specialist role at Lincoln Learning Solutions.Get AI-powered advice on this job and more exclusive features.Department: WarehouseJob title: Warehouse SpecialistClassification: Non-ExemptReports to: Warehouse ManagerSend Resumes to: Peter Milich Job Summary: The primary purpose of this position is to ensure that all warehouse...

  • Solutions Architect

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines Solaireresort Full time

    Job DescriptionPOSITION SUMMARYThe Solution Architect provides specialist architecture, design, and implementation experience to support enterprise-wide services and digital projects. This role partners with IT Business Services, Product Managers, Project Managers, and other Architects for portfolio planning and service development. The Solution Architect...

  • Solutions Architect

    4 weeks ago

    Ayala Alabang, National Capital Region, Philippines Solaireresort Full time

    Job Description POSITION SUMMARY The Solution Architect provides specialist architecture, design, and implementation experience to support enterprise-wide services and digital projects. This role partners with IT Business Services, Product Managers, Project Managers, and other Architects for portfolio planning and service development. The Solution Architect...

  • Solution Sales Professional

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Tech One Global Phils. Full time $104,000 - $130,878 per year

    Recognized as one of the "Philippines Best Workplaces 2024",Tech One Global Philippines is a hub for innovation and transformation. Here, you'll be empowered to thrive in an environment that values diversity, creativity, and a growth mindset. Our mission? To build a community of problem-solvers and changemakers, delivering cutting-edge solutions with lasting...

  • IT Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Pinnacle Intelligence Full time ₱1,200,000 - ₱2,400,000 per year

    IT Specialist Integration) Job DescriptionClassification:IT Specialist (Integration)Reports To:IT ManagerLocation: Alabang (On-site), Muntinlupa City, Metro Manila, PhilippinesAbout Pinnacle Intelligence:Pinnacle Intelligence is at the forefront of transforming the automotive retail industry. We provide AI-powered, sustainable, and scalable digital solutions...

  • IT and Network Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

    Job Description: IT and Network Specialist / System IntegratorPosition OverviewThe IT and Network Specialist / System Integrator is responsible for managing, maintaining, and integrating IT infrastructure, networks, and multi-platform systems to ensure seamless operations and business continuity. This role combines expertise in network administration, IT...

  • Marketing Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Controtek Solutions Inc. Full time ₱400,000 - ₱600,000 per year

    Responsibilities:Plan, develop, and execute national digital programs and campaigns, including online advertising, website strategy and design, social media, mobile, and deliverables to increase online client engagement.Write blog posts about industry-related topics and promote its content on social media. Proofread marketing materials to be...

  • Technical Support Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

    L2 Technical Support SpecialistRole Description• Research issues not able to be resolved by Tier 1 and identify system faulto Provides initial fault isolation and proposes resolution for approval by seniorteam members to limit and address issues promptly.• Prepare additional detailed information for Tier 3 on issues that require devinvolvement• Create...

  • HR Specialist

    4 days ago

    Ayala Alabang, National Capital Region, Philippines Sourcetech Solutions Inc. Full time ₱600,000 - ₱960,000 per year

    HR SPECIALIST - RECRUITMENT & EMPLOYEE RELATIONSManage end-to-end recruitment including sourcing, screening, interviewing, and hiring candidates.Build and maintain a pool of qualified candidates ready for deployment to clients.Prepare job postings and recruitment materials for online platforms and job fairs.Coordinate and schedule interviews with applicants...