Solutions Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines Outsourced Quality Assured Services Inc. (ISO Certified) Full time $60,000 - $80,000 per year

About Us:

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

What You'll Do:

As a Solutions Specialist, you will work closely with installed clients, ensure system stability, and work to improve the overall customer experience through the system and ticketing. Additionally, you will act as a voice of the customer, translating customer feedback to shape the product roadmap.

Responsibilities:

  • Manage and utilize ticketing software
  • Own tickets and empower customers with solutions, advice, and/or resolutions
  • Configuration, testing, and issue resolution
  • Provide phone support
  • Become a product expert\
  • Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
  • Foster client product knowledge
  • Work with product team on client enhancements and roadmap adoption
  • Occasional weekend on call due to peak session or team availability constraints

Qualifications:

  • 3+ years of experience in software support or implementation
  • Experience using ticketing software
  • Experience working with Enterprise Application Software
  • Supply Chain industry knowledge
  • Experience troubleshooting software
  • Ability to handle multiple tickets and prioritize acccordingly
  • Creative problem solver
  • Excellent written communication and task management skills
  • Enthusiastic and positive attitude
  • Ability to work and collaborate with team members both technically and functionally in nature
  • Self-motivated and hungry to learn
  • Position located at the Alpharetta, GA office

Work Location

  • Must be willing to work on a Hybrid Set-up (5th Floor, Asian Star Building Asean Drive Alabang 1781 Muntinlupa CIty, Philippines)
  • Should have strong internet connection at home (minimum of 20 mbps)
  • Must be willing to work on shifting schedule including graveyard 10pm - 7am Manila Time
  • Must be willing to work on weekends (rest day on weekdays)

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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