Technical Support Specialist

3 days ago

Ayala Alabang, National Capital Region, Philippines Vertere Global Solutions, Inc. Full time ₱900,000 - ₱1,200,000 per year

L2 Technical Support Specialist

Role Description


• Research issues not able to be resolved by Tier 1 and identify system fault

o Provides initial fault isolation and proposes resolution for approval by senior

team members to limit and address issues promptly.


• Prepare additional detailed information for Tier 3 on issues that require dev

involvement


• Create support commands/scripts/workarounds to resolve customer issues


• Support issue resolution with various Internal Admin Tools (IAT)


• Respond to more advanced issues escalations promptly and appropriately, per

Helix's internal processes, procedures and systems.


• Reach out proactively to senior agents and supervisors with questions to ensure

solid understanding and growth of systems, processes and procedures.

Role Requirements


• Technical aptitude or familiarity with software concepts such as: HTML, Javascript,

Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,

Excel, cloud platforms (Azure, GCP)


• With 2-3 years of relevant experience.


• Solid organization and coordination skills.


• Outstanding research and problem-solving skills.


• Excellent verbal & written communication skills


• Able to utilize internal communication tools to align with all stakeholders to perform

requested tasks


• Prior work experience as a technical specialist preferred but not required


• Prior work experience in healthcare and/or software industry preferred but not

required

  • Technical Support Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines UPTC Full time ₱450,000 - ₱600,000 per year

    QualificationsTechnical aptitude or familiarity with software and web technologies such as: HTML, JavaScript, WordPress, SQL queries, Exponea (or other CRM platform tools), Microsoft Word, Excel, and cloud platforms (e.g., Azure, GCP).2–3 years of relevant experience in a technical support, application support, or related role.Strong organizational and...

  • FOR ACTIVE POOLING: IT Technical Support Specialist

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Vanigent Corp Full time ₱250,000 - ₱500,000 per year

    legal pr FOR ACTIVE POOLING: IT Technical Support Specialist (Remote - US Hours)Are you passionate about solving tech challenges and delivering exceptional support? Join Vanivation Corp. (the PH subsidiary of Vanigent Biopharm) as our next IT Technical Support SpecialistWhat You'll Do: As a key member of our IT team, you'll provide top-tier technical...

  • L2 Technical Support Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines NYGC Services, Inc. Full time ₱600,000 - ₱1,200,000 per year

    Role Requirements• Technical aptitude or familiarity with software concepts such as: HTML, Javascript,Wordpress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)• With 2-3 years of relevant experience.• Solid organization and coordination skills.• Outstanding research and problem-solving skills.•...

  • L2 Technical Support

    6 days ago

    Ayala Alabang, National Capital Region, Philippines Tap Growth ai Full time ₱900,000 - ₱1,200,000 per year

    We're Hiring: L2 Technical Support We are seeking an experienced L2 Technical Support professional to provide advanced technical assistance and resolve complex customer issues. The ideal candidate will have strong problem-solving skills, technical expertise, and the ability to escalate and manage critical incidents while ensuring exceptional customer...

  • L2 Technical Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Ascendion Full time ₱250,000 - ₱500,000 per year

    Qualifications:With 2-3 years of relevant experience.Technical aptitude or familiarity with software concepts such as: HTML, JavaScript WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word, Excel, cloud platforms (Azure, GCP)Role Summary:The L2 Technical Support Specialist will be responsible for providing level 2 support for Uprise &...

  • Technical Support Specialis

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Uptitude Training Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    QualificationsTechnical aptitude or familiarity with software and web technologies such as:HTML, JavaScript, WordPress, SQL queries, Exponea (or other CRM platform tools), Microsoft Word, Excel, and cloud platforms (e.g., Azure, GCP).2–3 years of relevant experience in a technical support, application support, or related role.Strong organizational and...

  • L2 Technical Support

    17 hours ago

    Ayala Alabang, National Capital Region, Philippines New York Global Consultants Inc. (NYGCI) Full time ₱40,000 - ₱80,000 per year

    Job DescriptionProject Role: L2 Technical SupportLocation: Alabang MuntinlupaWork setup: HybridRole Requirements•Technical aptitude or familiarity with software concepts such as: HTML, JavaScript,WordPress, SQL Queries, Exponea or other CRM platform tool experience, Word,Excel, cloud platforms (Azure, GCP)•With 2-3 years of relevant experience.• Solid...

  • L2 Technical Support

    1 week ago

    Ayala Alabang, National Capital Region, Philippines Directio PHL, Inc. Full time ₱60,000 - ₱70,000 per year

    Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating...

  • Technical Support Specialist

    2 weeks ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time ₱150,000 - ₱250,000 per year

    Company Description We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job Description PRIMARY...

  • Technical Support Specialist

    1 week ago

    Ayala Alabang, National Capital Region, Philippines SGS Full time ₱150,000 - ₱250,000 per year

    Company DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionPRIMARY...