Customer Service Representative

3 days ago

Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per year

Position: Customer Service Representative

Location: BGC

Work Arrangement: Onsite 100%

Shift: Night Shift

Job Description:

We are seeking a Call Center Representative for a Healthcare Account. The role involves assisting members and patients with their healthcare-related inquiries while ensuring excellent service and compliance with healthcare standards. The ideal candidate will have strong communication skills, empathy, and the ability to handle sensitive information with confidentiality.

Key Responsibilities:

  • Handle inbound and outbound calls from members regarding healthcare benefits, claims, billing, and services.
  • Assist patients with scheduling, eligibility verification, and resolving account-related concerns.
  • Provide accurate information on healthcare plans, coverage, and policies.
  • Document all member interactions and update account information in the system.
  • Ensure compliance with HIPAA, data privacy, and company policies.
  • Escalate complex issues to the appropriate department or supervisor when necessary.
  • Deliver excellent customer service and achieve performance metrics (AHT, quality, CSAT).

Qualifications:

  • High school diploma or equivalent; college education preferred.
  • Prior experience in a healthcare account or BPO/call center is an advantage.
  • Strong English communication skills (verbal and written).
  • Ability to handle sensitive healthcare information with confidentiality.
  • Willing to work on shifting schedules, weekends, and holidays.
  • Computer literate and familiar with CRM or call center systems.
  • Must have strong empathy, patience, and problem-solving skills.

Job Types: Full-time, Permanent

Pay: Php20, Php24,000.00 per month

Benefits:

  • Health insurance
  • Paid training

Application Question(s):

  • What is your expected salary?
  • Are you okay to work on a night shift?
  • Can you start ASAP?

Education:

  • Senior High School (Required)

Experience:

  • healthcare: 1 year (Preferred)
  • BPO: 1 year (Preferred)

Work Location: In person

  • Customer Service Representative

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱216,000 - ₱240,000 per year

    We are looking for enthusiastic Customer Service Representatives to join our growing team. You will be responsible for handling customer inquiries, resolving concerns, and providing outstanding service through inbound and outbound calls, email, or chat support.As a CSR, you will play a key role in ensuring customer satisfaction by delivering accurate...

  • Customer Service Representative

    5 days ago

    Fort Bonifacio, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time

    Job Summary:We're looking for compassionate and detail-oriented Customer Service Representatives to join our growing Healthcare team. You will be the first point of contact for patients, providers, and clients — assisting with inquiries, claims, appointments, and other healthcare-related concerns while ensuring a positive customer experience.Key...

  • Customer Service Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Risewave Consulting Inc. Full time ₱14,000 - ₱25,500 per year

    We're looking for passionate and dedicated individuals to join our growing BPO teamAs a Customer Service Representative, you will handle customer inquiries, provide excellent service, and ensure customer satisfaction through phone, chat, or email support.Qualifications:At least High School Graduate / SHS GraduateWith or without BPO experience (entry-level...

  • Customer Service Supervisor

    5 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱360,000 - ₱2,080,000 per year

    About the roleAs a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.What...

  • Customer Support Representative

    2 weeks ago

    Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱300,000 - ₱360,000 per year

    FREE MEALS AND SNACKS ARE ON US Cut down on expenses while working onsite with our free daily lunch meals, breakfasts, and treatsA Great Place to Work Certified: Enjoy these perksHealth & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insuranceRewards & Recognition: 24 PTOs (with conversion),...

  • Customer Service Supervisor/Team Leader

    5 days ago

    Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱400,000 - ₱480,000 per year

    About the roleAs a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.What...

  • Customer Service Supervisor

    5 days ago

    Fort Bonifacio, National Capital Region, Philippines IAN SMART ENERGY CORP Full time ₱1,500,000 - ₱2,500,000 per year

    About the role We are seeking an experienced and customer-focused Customer Service Supervisor to join our dynamic team at IAN SMART ENERGY CORP'. In this full-time role, you will be responsible for leading and developing our customer service team, ensuring exceptional service and driving customer satisfaction. Based in our Fort Bonifacio, Taguig City...

  • Direct Sales Representative

    3 days ago

    Fort Bonifacio, National Capital Region, Philippines Search Shark inc. Full time ₱360,000 - ₱420,000 per year

    ResponsibilitiesApproach and engage potential customers in person (door-to-door, events, retail locations, or field visits).Present and demonstrate products/services clearly and effectively.Build strong customer relationships to encourage loyalty and referrals.Meet and exceed daily, weekly, and monthly sales targets.Generate and follow up on leads within...

  • Customer Support Representative

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines AMADEUS MARKETING PHILS, INC. Full time ₱400,000 - ₱600,000 per year

    Summary of the role:You will deliver first and second level of support for B2B (Business-to-Business) and B2C (Business-to-Consumer) users over phone, e-mail, and with the help of different communication channels (Service Hub).In this role you'll:Ensure on-call consulting to customers and partners.Ensure high first contact resolution rate and effective...

  • UK Utility Services

    1 week ago

    Fort Bonifacio, National Capital Region, Philippines Tata Consultancy Services (TCS) Full time ₱480,000 - ₱744,000 per year

    Job Description:We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will be the primary point of contact for our customers, providing exceptional support, resolving inquiries, and ensuring customer satisfaction. You will handle inbound calls, emails, and chat messages, assist with product or service...