
Customer Service Supervisor
4 days ago
About the role
As a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.
What you'll be doing
- Supervising and coaching a team of Customer Service Representatives to deliver high-quality service and meet performance targets
- Monitoring and analysing team and individual metrics to identify areas for improvement and implement targeted training and development initiatives
- Fostering a positive team culture and providing regular feedback and support to your team members
- Collaborating with other departments to ensure seamless customer experiences
- Identifying and escalating any complex customer issues, and providing guidance to your team on how to handle them effectively
- Contributing to the continuous improvement of customer service processes and procedures
What we're looking for
- Bachelor's Degree in any related field
- At least 5-10 years of supervisory experience in a customer service or call centre environment
- Exceptional communication and interpersonal skills, with the ability to lead, motivate and develop a team
- Strong problem-solving and decision-making skills, with the ability to think critically and find creative solutions
- Proficiency in using customer service and performance management software
- A deep understanding of the energy industry and a passion for delivering excellent customer experiences
Willing to relocate in IAN SMART ENERGY CORP. AT BGC, TAGUIG CITY
Day Shift - 7:30am to 5:30pm (Monday to Friday)
Job Type: Full-time
Pay: Php30, Php40,000.00 per month
Benefits:
- Paid training
Work Location: In person
-
Customer Service Supervisor
4 days ago
Fort Bonifacio, National Capital Region, Philippines IAN SMART ENERGY CORP Full time ₱1,500,000 - ₱2,500,000 per yearAbout the role We are seeking an experienced and customer-focused Customer Service Supervisor to join our dynamic team at IAN SMART ENERGY CORP'. In this full-time role, you will be responsible for leading and developing our customer service team, ensuring exceptional service and driving customer satisfaction. Based in our Fort Bonifacio, Taguig City...
-
Customer Service Supervisor/Team Leader
4 days ago
Fort Bonifacio, National Capital Region, Philippines Ian Solar Energy Corp. Full time ₱400,000 - ₱480,000 per yearAbout the roleAs a CSR Supervisor at IAN SMART ENERGY CORP', you will play a crucial role in leading and developing a team of Customer Service Representatives. This full-time position is based in our office in Fort Bonifacio Taguig City Metro Manila, where you will be responsible for ensuring exceptional customer service and driving team performance.What...
-
Customer Service Representative
2 days ago
Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per yearPosition: Customer Service RepresentativeLocation: BGCWork Arrangement: Onsite 100%Shift: Night ShiftJob Description:We are seeking a Call Center Representative for a Healthcare Account. The role involves assisting members and patients with their healthcare-related inquiries while ensuring excellent service and compliance with healthcare standards. The ideal...
-
Customer Service Representative
2 days ago
Fort Bonifacio, National Capital Region, Philippines Comrise Full time ₱216,000 - ₱240,000 per yearWe are looking for enthusiastic Customer Service Representatives to join our growing team. You will be responsible for handling customer inquiries, resolving concerns, and providing outstanding service through inbound and outbound calls, email, or chat support.As a CSR, you will play a key role in ensuring customer satisfaction by delivering accurate...
-
Fort Bonifacio, National Capital Region, Philippines BEBANG ENTERPRISE INC Full time ₱240,000 per yearCore Responsibilities:Partner closely with the Store Supervisor to ensure seamless day-to-day restaurant operations.Guide and support team members during assigned shifts, maintaining top-tier service and product quality.Set a strong example by consistently meeting and exceeding service standards and operational expectations.Contribute to team scheduling,...
-
Sales & Customer Service Associate
2 days ago
Fort Bonifacio, National Capital Region, Philippines Virlux Innovations International Full time ₱216,000 - ₱240,000 per yearJoin our growing team as a Sales & Customer Service Associate. You'll help customers through online platforms and support daily sales operations.Key Responsibilities:Handle customer messages and calls with a friendly and helpful attitudeAssist in selling products across channels like our website, Facebook, Instagram, TikTok, Lazada, and ShopeePrepare basic...
-
Human Resource Supervisor
2 days ago
Fort Bonifacio, National Capital Region, Philippines A Force Ventures, Inc. Full time ₱104,000 - ₱130,878 per yearJob Summary:The HR Supervisor (Lead position) will support the human resources department in delivering effective HR services including recruitment, employee relations, performance management, training and development, and compliance with labor laws. This role requires a proactive and organized individual who thrives in a dynamic and collaborative...
-
HR & Admin Supervisor
4 days ago
Fort Bonifacio, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time ₱1,200,000 - ₱2,400,000 per yearHR & Admin SupervisorTalent Acquisition and Training:Ensure and manage the proper end-to-end recruitment process for both medical and operations requirements.Supervise the HR Assistant in acquisition processes, while supporting management and staff in day-to-day business activities to achieve organizational goals.Ensure the timely submission and verification...
-
Service Crew
2 days ago
Fort Bonifacio, National Capital Region, Philippines Edrianco Manpower Services Full time ₱154,400 - ₱182,800 per yearQualifications:Male/FemaleAt least Highschool GraduateHas a knowledge about day-to-day outlet operations (inventory, counter SOP etc)With good moral character, and track recordResponsibilities:Provide the customers with prompt and friendly service to ensure customer satisfaction.Helps increase store sales through proper use of selling techniques.Responsible...
-
Temporary Specialist, Service Center
4 days ago
Fort Bonifacio, National Capital Region, Philippines Analog Devices Full time $600,000 - $9,000,000 per yearCome join Analog Devices (ADI) – a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality...