Reservation Officer

About Penbrothers 

Penbrothers is an HR and remote talent management partner and one of the fastest-growing companies in the Philippines. We connect talented Filipinos to global opportunities with high-growth startups and dynamic companies, enabling them to build careers from the comfort of their own homes. We provide end-to-end support in recruitment, HR, payroll, compliance, and employee engagement - creating an environment where talent can thrive and global companies can grow.

About PS Gourmet

Our company opened in 1999 as a cozy cafe hidden within the project shop clothing store. This charming and understated spot quickly gained a following for its hearty takes on the savory cafe classics, famous truffle shoestring fries and indulgent cakes, puddings and tarts. thoughtfully detailed interiors, lush surroundings, friendly and relaxed service and generous portions have made this homegrown Singapore brand an internationally recognized local favorite. Our company is the place for legendary brunches and lazy afternoon teas, romantic dates and friendly celebrations in beautiful surroundings.

About the Role

The Reservation Officer handles and processes all reservations from guests. Handles all reservations in a friendly and efficient manner, helping guests with enquiries and requests.

What you'll do

Answer, screen and direct/transfer all incoming calls to the relevant/appropriate personnel or department

Liaise closely with all HQ departments and restaurants in a professional, courteous, and timely manner

Have a complete understanding of reservation and operational processes, procedures and policies

Records/key in all reservations and messages accurately 

To update immediately and accurately if there are any changes to reservations

To handle any queries and/or requests from guests promptly and accurately

To resolve complaints generated from dissatisfied guests through direct interaction with Café Managers 

Receive, record, organize and file correspondences, faxes, emails and administrative messages concerning difficulties encountered with a reservation with any restaurants

Greet & assist internal and external guests to ensure a high level of service experience 

Maintain a good work relationship with colleagues from all departments

Perform other ad-hoc duties/projects assigned by supervisor 

What You Bring

Preferably a College Graduate but also okay with College Undergraduate so long as the candidate has a strong experience/background and in-depth knowledge and understanding of the Food and Beverage industry

At least 1 year of relevant work experience in the service industry

Excellent telephone and communication skills

Good problem solving, planning and organizing skills 

Good team player, energetic and proactive

Self-driven with an eye for details  

Must be able to work shifts/weekends/public holidays

Exposure to BPO industry is a plus

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies. 

·   Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience. 

·   Employee as our biggest asset: We are genuinely invested in our people's career and welfare.

·   Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home. 

·   Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.

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