Facilities Helpdesk

2 days ago

Taguig, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time $40,000 - $60,000 per year

Facilities Helpdesk (Taguig City)

CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography. CBRE is the place where talented people who want to do impactful work can realize potential in every dimension.

CBRE Global Workplace Solutions (GWS)

As one of CBRE's core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building.

Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

About the Role:

As a CBRE Facilities Helpdesk, you will be responsible for providing timely and effective support to staff and users regarding facilities-related issues, including maintenance requests, repairs, and other facility-related concerns.

This includes coordinating maintenance, repairs, and renovations, as well as managing facilities-related projects, vendors, work orders and purchase orders.

What You'll Do:

  • Respond o and resolve facilities-related queries and issues via phone, email, and in-preson.
  • Manage and prioritize maintenance requests, ensuring timely completion.
  • Coordinate with internal teams (maintenance, security, housekeeping) to resolve issues.
  • Provide information and guidance on facilities policies, procedures, and services.
  • Monitor and report on facilities-related issues, identifying trends and areas for improvement.
  • Maintain accurate records of requests, issues, and resolutions.

About you:

  • Bachelor's Degree or Vocational Graduate of any related course

  • Has at least 2 years of work experience as Facilities Helpdesk

  • Has background in Facilities Management Operations

  • Proficient in MS Office Applications and ticketing sytems

  • Amenable to work on a shifting schedule, 6 days a week, weekends/ holidays

  • Can start ASAP

So, what's in it for you?

  • Annual Merit Increase
  • Performance Bonus
  • 7 days of sick leave credits (unused sick leave credits convertible to cash)
  • 7 days of vacation leave credits (unused vacation leave credits will be rolled over the following year)
  • HMO and Life Insurance on Day 1
  • Autonomy in work - We support and reward creators and doers, encourage innovation and an entrepreneurial mind-set.
  • Inclusivity and Accessibility - We enable, value and embrace diverse perspectives across many dimensions
  • Safety and Well-Being - You'll be provided with the work environment, resources and tools to feel like your most productive self and offered support for your total wellbeing.

CBRE invites interested individuals to connect with us. Our company offers a dynamic work environment where employees can create non-linear career paths. We prioritize excellence and foster a collaborative culture built on shared values: respect, integrity, service, and excellence. We value diversity and encourage individuals to bring their unique perspectives and skills to our team. By joining CBRE, you will have the opportunity to chart your own career path and reach your full potential.

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