Helpdesk L1/L2

3 days ago

Taguig, National Capital Region, Philippines IT by Design Full time ₱30,000 - ₱40,000 per year

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

  • Manage user onboarding/offboarding (device setup, accounts in M365, Azure AD, AD, secure decommissioning).
  • Handle escalated Tier 1 and basic Tier 2 issues (network, email, login, system slowness, printers, etc.).
  • Troubleshoot and maintain endpoints using PSA and RMM tools; perform basic server/M365/firewall admin tasks.
  • Monitor alerts, assist with patching, antivirus checks, backups, and environment health checks.
  • Document fixes, update SOPs, and support process improvements.
  • Assist senior engineers in infrastructure/cloud projects and contribute to automation (e.g., PowerShell).
  • Ensure security best practices are followed during account and device management.
  • Proactively identify recurring issues and suggest preventive solutions.

Qualifications

  • Must be willing to work 100% onsite and residing near BGC, Taguig.
  • Must be available for night shifts (8 PM - 5 AM Manila Time).
  • Minimum 2 years of experience in Service Desk/Help Desk support.
  • Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
    • Strong written and verbal communication skills.
  • At least 2 years of experience supporting global/international clients.

Company Benefits

  • HMO with Free Dependents on Day 1
  • Comprehensive Free MSP Bootcamp Training
  • Sponsored IT Certifications
  • Convertible to Cash Leaves
  • Annual Performance Bonus
  • Night Differential Pay
  • Government Mandated Benefits
  • Life Insurance and Pet Insurance
  • 13th Month Pay
  • Discounted Lunch Meals
  • Car Shuttle Service
  • Free unlimited coffee and snacks everyday

Job Types: Full-time, Permanent

Pay: Php30, Php40,000.00 per month

Benefits:

  • Company car
  • Company Christmas gift
  • Company events
  • Discounted lunch
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Transportation service provided

Application Question(s):

  • Are you amenable to work a 100% onsite in BGC, Taguig?
  • Please provide your expected salary.

Work Location: In person

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