Facilities Coordinator- Helpdesk

4 weeks ago

Taguig, Philippines JLL Full time

Job Details

JLL — Taguig, National Capital Region, Philippines

Overview

Join or sign in to find your next job. The Facilities Coordinator - Helpdesk role at JLL is based in Taguig, National Capital Region, Philippines.

What this job involves
  • Centralizing all logs and requests
  • Provide superior call logging services—receiving and logging complaints containing complete details of the requests
  • Tag each request with unique identity numbers to determine the nature of issues and dispatch them to the appropriate department
  • Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time
  • Keep tabs on feedback and communicate with the requestor to ensure the closure of the task
  • Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls
  • Assist building engineers in conducting analyses
  • Performing other ad hoc tasks
  • Contribute to the monthly management report for clients
  • Work closely with admin personnel in processing invoices
  • Work side-by-side with engineering and facilities departments in handling contractors and developing operational procedures
  • Ensure workplace safety by participating in health and safety reviews, identifying potential risks, and participating in emergency evacuation procedures as needed
Qualifications
  • Proven industry experience
  • Three to five years’ experience in facilities management
  • Solid background in helpdesk operations and strong working knowledge of occupational safety
  • Proven track record in rolling out improvement initiatives
  • Collaborative mindset and customer-centric focus
  • Superior organisational skills and excellent communication skills
What we can do for you

At JLL, we empower your ambitions through our Total Rewards Program, competitive pay and benefits package in an entrepreneurial and inclusive work environment.

Job function
  • Management and Manufacturing
Seniority level
  • Entry level
Employment type
  • Full-time
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