Client Service Supervisor
7 days ago
About the Role
The Client Service Supervisor (CSS) is responsible for leading the branch's Client Service Representatives, ensuring smooth day-to-day operations, and delivering excellent customer service. This role drives client acquisition and retention, oversees loan processing and collections management, and supports the Branch Manager in achieving branch targets.
What You'll Do
- Supervise and guide Client Service Representatives to meet booking, collections, and client service goals.
- Handle client concerns, product inquiries, and issue resolutions in a professional and timely manner.
- Ensure accurate processing and documentation of loan applications.
- Monitor online payments and endorse overdue accounts for field collection.
- Perform client retention activities such as welcome calls and loan status feedback.
- Oversee cashiering and fund management, including daily collections, petty cash, and liquidation.
- Prepare and review required branch reports and ensure compliance with company policies.
- Support the Branch Manager in ensuring efficient branch operations.
What You Need to Succeed
- Education: Senior High Graduate or College Graduate in any business-related course (both welcome to apply).
- Experience: At least 2 years of supervisory experience in customer service, sales, or the financial industry.
- Skills:
- Leadership and people management
- Strong communication and interpersonal skills
- Business writing and reporting skills
- Computer literacy (MS Office applications)
- Analytical and problem-solving ability
Job Types: Full-time, Permanent
Work Location: In person
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