Patient Services Coordinator

2 weeks ago

Legazpi, Bicol, Philippines Pandr Outsourcing Full time $70,000 - $120,000 per year

Handle inbound inquiries, explain services and pricing, pre-qualify prospects, schedule RN consults, move applications to completion, and maintain accurate records in the CRM.

Day-to-Day Responsibilities

  • Inbound & Scheduling: Answer and return calls via Google Voice, triaging into intake, scheduling, or support.
  • Application Management: Create and track applications, gather missing documents, and coordinate with the Director of Operations and RNs.
  • Timekeeping Support: Monitor aide clock-ins, follow up on exceptions, and coordinate device replacements with support planners.
  • CRM Hygiene: Maintain structured notes, task queues, and tickler follow-ups to ensure accuracy.

  • Quiet-Time Work:

  • CRM system updates and maintenance (accurate records, follow-ups, reports)

  • Update referral source directories and add new contacts
  • Marketing support (light research on local opportunities, prepping outreach lists, assisting with social media prompts)
  • Assist with caregiver credential tracking and reminders
  • Scheduling Support: Provide backup and assistance in maintaining an accurate scheduling system.
Requirements

Qualifications / Requirements

  • At least 2 years of experience in customer service, operations, or administrative support
  • Strong communication skills with professional phone etiquette
  • Proficiency in CRM systems and Google Workspace (Docs, Sheets, Voice)
  • Excellent organizational skills and attention to detail
  • Ability to multitask, prioritize, and manage time effectively
  • Problem-solving mindset and proactive follow-up skills
  • Comfortable working independently with minimal supervision
  • Experience in healthcare, home care, or related service industries (preferred but not required)
Benefits

Why Join Us?

  • Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
  • Work with an innovative company delivering cutting-edge solutions across multiple industries
  • Lead a team in a fast-paced, high-growth environment
  • Competitive salary with opportunities for career advancement
  • Collaborative, forward-thinking work culture
  • 21 leave credits plus all client-based holidays
  • HMO coverage with dependent benefits
  • Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

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