Customer Support

2 weeks ago

South Africa, Philippines Assist World Full time ₱9,600 - ₱13,200 per year

About the Role

A rapidly growing short-term rental and property management company is seeking two proactive, highly capable Virtual Assistants to join their guest services and operations team. You'll play a key role in ensuring smooth day-to-day property operations, handling guest inquiries, and supporting the local U.S. team during off-hours and weekends. The ideal candidates are detail-oriented, resourceful, and confident problem solvers who can think beyond templates and act quickly to resolve issues.

This is a guest-facing role — professionalism, great communication, and strong decision-making are essential.

Key Responsibilities

● Act as the first point of contact for guest communications (calls, texts, and emails).

● Manage lockouts, urgent guest needs, and property-related escalations promptly

and professionally.

● Use HostAway and Breezeway to track bookings, maintenance issues, and turnovers.

● Coordinate with local cleaning and maintenance teams to ensure on-time check-ins and

check-outs.

● Approve and personalize AI-generated guest responses using Host AI before sending.

● Update listings and ensure property information remains accurate across all platforms.

● Maintain records, guest notes, and task logs to ensure clear communication between

shifts.

● Collaborate closely with the local U.S. team to ensure seamless daily operations.

Required Skills & Experience
  • 3+ years of experience in customer service, property management, or short-term rental operations.
  • Familiarity with Hostway and Breezeway is highly preferred.
  • Excellent English communication (verbal and written) with a neutral or clear accent for guest-facing calls.
  • Strong judgment and ability to make decisions independently.
  • Proficient in Google Workspace, Slack, and VoIP tools like Open Phone or Google Voice.
  • Tech-savvy and quick to learn new systems.
  • Stable internet connection and quiet work setup for handling live calls.
Soft Skills
  • Professional, courteous, and customer-focused.
  • Calm under pressure; excellent problem-solving skills.
  • Dependable and self-managed — minimal supervision needed.
  • Quick learner who adapts well to new systems and workflows.
$800 - $1,100 a month Full-Time VA (Evening/Night Coverage Schedule: Monday–Friday, 6 PM–2 AM PST Focus: After-hours guest support, operational coordination, and communication handover with day staff

Why Join Assist World?

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM

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