User Experience Researcher

3 weeks ago

South Cotabato Philippines KCC Malls Full time

On-site - South Cotabato 1-3 Yrs Exp Diploma Full-time

Share

Job Description

Your role as a Senior Researcher will be essential in building and strengthening the Customer Experience Research Group (CRG). You will work closely with team members and management to drive research initiatives that support strategic goals. While contributing to research projects, your primary focus will be supporting the Research Manager in establishing research processes, developing organizational structures, and mentoring entry-level staff.

You will leverage your expertise in research practices, including stakeholder management, problem-solving throughout the research cycle, and assisting with change management implementations. Your role will contribute to the company’s strategy of enhancing Customer Experience and achieving business objectives by empowering CRG to investigate problems and recommend strategic initiatives. Additionally, you will foster a positive working environment with Leadership, Department Heads, and all levels of staff, from Supervisors to Rank-and-File roles.

Responsibilities :

  • Lead and optimize research processes, ensuring efficiency in documentation, repositories, and administrative functions.
  • Provide resolutions and insights based on past projects, proactively addressing challenges and driving research excellence.
  • Identify gaps and opportunities for team development, contributing to the continuous improvement of research frameworks, methodologies, and tools.
  • Collaborate with cross-functional teams to align research strategies with business goals.
  • Mentor and support junior researchers, fostering a culture of learning and innovation within the team.
  • Conduct and oversee qualitative and quantitative CX research (especially critical projects that directly impact ROI), including user interviews, surveys, journey mapping, and data analysis.
Requirements
  • At least 2 years experience working with research teams and contributing in end-to-end research projects
  • Prior experience in mentoring or leading researchers within an organization.
  • Strong skills in different quantitative/qualitative methods for data gathering and data analysis as well as tools or softwares (Must be proficient in Google Suite)
  • Knowledge of design thinking methodologies and their application in CX research.
  • Strong communication skills in securing stakeholder buy-in and delivering results with business impact
  • Language proficiency in Tagalog, bonus with other local languages like Binisaya, Ilonggo or Chavacano
Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

Fraud Prevention and Safety
  • If you encounter an employer who has the following actions during your job search, please report it immediately
  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

  • User Experience Researcher Associate

    2 weeks ago

    , , Philippines Billease Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Billease About the Role We are looking for a Junior UX Researcher / UXR Associate with 1 to 3 years of experience to join our team. You will support research efforts that uncover user needs and behaviors, helping to shape intuitive and impactful product...

  • User Research Specialist

    6 days ago

    , Metro Manila, Philippines DigiPlus Interactive Corp Full time

    Join to apply for the User Research Specialist role at DigiPlus Interactive Corp Responsibilities Lead market and user research for local games: Identify potential product opportunities, analyze, and present visual reports. Market Research and Analysis: Ability to independently conduct consumer research, including quantitative research and qualitative...

  • User Experience Generalist

    1 week ago

    , , Philippines Buscojobs Full time

    Job postings clustered in the Philippines for User Experience (UX) / User Interface (UI) roles. The listings include responsibilities, qualifications, and employment details for multiple positions across various companies and locations (primarily Makati City, Taguig City, Cebu City, Cebu IT Park, and remote opportunities). The content combines design,...

  • User Experience

    2 weeks ago

    Philippines Sutherland Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionSutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 36 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible -...

  • User Experience

    1 week ago

    , Ilocos Sur, Philippines Buscojobs Full time

    UI/UX Design Consulting Manager Job Description Job Requirements: Bachelor's degree in any relevant field 10+ years professional design experience Proven experience in UI/UX design, with a strong portfolio showcasing visual design and interface design excellence. Strong background in user-centered design methodologies and design thinking. Experience managing...

  • User Experience Designer | UX

    3 weeks ago

    , Metro Manila, Philippines LeapFroggr Full time

    Posted a month ago and deadline of application is on 5 Jan Recruiter was hiring 5 days ago Remote Job Responsibilities You will be working as part of our product team and will help prototype, ship, and iterate the designs for our products. Since we’re expanding our product lines, this also means we need you to be knowledgeable in designing for web, iOS and...

  • Senior Research Manager

    6 days ago

    , Metro Manila, Philippines Salmon Group Ltd Full time

    As a Senior UX Researcher at Salmon’s Research Lab, you’ll produce high-quality studies that help understand our users and improve how they experience our products. You will turn user insights into both strategic and tactical guidance, drawing from deep experience in quantitative and qualitative research methods. Set up research activities Identify...

  • Part-Time Virtual Research Assistant

    1 week ago

    South Africa, Philippines Assist World Full time ₱75,000 - ₱250,000 per year

    About the Role A medical research group is seeking a detail-oriented Virtual Assistant with a background in medical or scientific research to support ongoing projects. The role involves screening large volumes of medical articles, applying specific research criteria, and summarizing findings for the team This is a part-time role (approx. 10 hours/week) with...

  • Research Associate

    1 week ago

    , Metro Manila, Philippines Buscojobs Full time

    Market Research Assistant (Visayas) - CSR Experience Posted 1 day ago Job Description Job Summary: We are looking for a Market Research Assistant to assist in our market research project on transformers and switchgears in Visayas. This role involves gathering data from electric cooperatives; analyzing market trends; and preparing detailed reports to guide...

  • Monitoring, Evaluation, Research and Learning Officer

    7 days ago

    Cotabato City, Autonomous Region in Muslim Mindanao, Philippines Plan International Full time ₱1,200,000 - ₱2,400,000 per year

    The OrganisationPlan International Pilipinas is a development, humanitarian, child-, youth-, and girl-centered organization, working in the Philippines since 1961.We strive for a just world, working together with children, young people, supporters, and partners in advancing children's rights and equality for girls.Join Our Mission: Monitoring, Evaluation,...