Client Success

About the Company

Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.At Filta, we're not just an outsourcing company - we're a global community of talented people who care about doing great work the right way. We're building a place where great minds connect, collaborate, and make a lasting impact.To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.Join a team that values ownership, candour, and great service - for our clients and for each other.We're now looking for a Workforce Expert to join our growing team.

Location: Hybrid – Accepting candidates from Greater Manila Area

Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

Why You'll Love Working With Us

• HMO healthcare for you and 1 dependent (with COVID insurance)
• 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)
• 13th-month bonus + government-mandated benefits
• Computer provided + monthly internet allowance
• Access to work in one of our Manila-based offices
• Member Wellness Program to support balance and wellbeing
• Regularization drink to celebrate milestones
• Paid birthday leave + birthday cake
• Doona Days - additional leave credits for self-care, and reset
• Welcome gift pack + work anniversary gifts
• Year-End Party + Christmas hamper

What You'll Be Doing

At FiltaGlobal, we empower businesses to scale by helping them build high-performing offshore teams. As a Workforce Expert, you'll serve as a trusted strategic advisor, guiding our clients in managing, expanding, and optimizing their remote teams across multiple regions. This is a unique opportunity to play a pivotal role in establishing and nurturing long-term global partnerships.You'll report to a Philippines-based manager and work closely with the Operations team, contributing to the overall growth and efficiency of our clients' offshore operations.

Your key responsibilities will include:

• Serve as the strategic point of contact for clients.
• Lead onboarding processes and collaborate on recruitment strategies.
• Provide guidance on workforce planning, team structure, and performance management.
• Advise clients on employment laws, cultural norms, and best practices for managing remote teams.
• Handle client escalations and coordinate internal teams for resolution.
• Support clients in salary reviews, restructures, retention strategies, and performance improvement plans.
• Build long-term client relationships that encourage growth and trust.

What You'll Bring

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• A professional license is a plus, but not required.
• Minimum of 5 years' experience in operations, project management, or a related role, preferably in a multi-country environment.
• Previous experience in a Human Resources Business Partner role is highly preferred.
• Proven experience managing multiple clients and operational initiatives simultaneously.
• Strong problem-solving, decision-making, and project management skills.
• Excellent communication and interpersonal skills, with the ability to work across all levels of an organization.
• Comfortable working in a fast-paced environment with competing priorities.
• Demonstrated experience in client management across various territories.

Bonus Points For

• Strong command of the English language, both written and verbal.
• Confident in presenting and training others.
• Highly organized with strong time management skills.
• Proven customer-centered approach.
• Ability to multitask, prioritize, and delegate responsibilities effectively.
• Analytical thinker and expert problem solver.
• Committed to accuracy and meeting deadlines.

Ready to Apply?

We're excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Important: This role is open to Filipino citizens only.

Applications must be submitted in English.

Let's build something great together

Job Type: Full-time

Work Location: In person