Client Success

1 day ago

Manila, National Capital Region, Philippines FiltaGlobal Full time ₱400,000 - ₱800,000 per year

About the Company

Since 2016, Filta has been an award-winning, Australian-owned BPO partnering with forward-thinking businesses to build full-time teams in the Philippines and Colombia.At Filta, we're not just an outsourcing company - we're a global community of talented people who care about doing great work the right way. We're building a place where great minds connect, collaborate, and make a lasting impact.To make this happen, we need people who create meaningful experiences for those who matter most - our clients, our teammates, and future talent.Join a team that values ownership, candour, and great service - for our clients and for each other.We're now looking for a Workforce Expert to join our growing team.

Location: Hybrid – Accepting candidates from Greater Manila Area

Schedule: Monday to Friday, 6:00 AM – 3:00 PM PHT

Why You'll Love Working With Us

  • HMO healthcare for you and 1 dependent (with COVID insurance)
  • 20 combined SL/VLs per year, accrued from day one (10 credited post-regularization)
  • 13th-month bonus + government-mandated benefits
  • Computer provided + monthly internet allowance
  • Access to work in one of our Manila-based offices
  • Member Wellness Program to support balance and wellbeing
  • Regularization drink to celebrate milestones
  • Paid birthday leave + birthday cake
  • Doona Days - additional leave credits for self-care, and reset
  • Welcome gift pack + work anniversary gifts
  • Year-End Party + Christmas hamper

What You'll Be Doing

At FiltaGlobal, we empower businesses to scale by helping them build high-performing offshore teams. As a Workforce Expert, you'll serve as a trusted strategic advisor, guiding our clients in managing, expanding, and optimizing their remote teams across multiple regions. This is a unique opportunity to play a pivotal role in establishing and nurturing long-term global partnerships.You'll report to a Philippines-based manager and work closely with the Operations team, contributing to the overall growth and efficiency of our clients' offshore operations.

Your key responsibilities will include:

  • Serve as the strategic point of contact for clients.
  • Lead onboarding processes and collaborate on recruitment strategies.
  • Provide guidance on workforce planning, team structure, and performance management.
  • Advise clients on employment laws, cultural norms, and best practices for managing remote teams.
  • Handle client escalations and coordinate internal teams for resolution.
  • Support clients in salary reviews, restructures, retention strategies, and performance improvement plans.
  • Build long-term client relationships that encourage growth and trust.

What You'll Bring

  • Bachelor's degree in Business Administration, Operations Management, or a related field.
  • A professional license is a plus, but not required.
  • Minimum of 5 years' experience in operations, project management, or a related role, preferably in a multi-country environment.
  • Previous experience in a Human Resources Business Partner role is highly preferred.
  • Proven experience managing multiple clients and operational initiatives simultaneously.
  • Strong problem-solving, decision-making, and project management skills.
  • Excellent communication and interpersonal skills, with the ability to work across all levels of an organization.
  • Comfortable working in a fast-paced environment with competing priorities.
  • Demonstrated experience in client management across various territories.

Bonus Points For

  • Strong command of the English language, both written and verbal.
  • Confident in presenting and training others.
  • Highly organized with strong time management skills.
  • Proven customer-centered approach.
  • Ability to multitask, prioritize, and delegate responsibilities effectively.
  • Analytical thinker and expert problem solver.
  • Committed to accuracy and meeting deadlines.

Ready to Apply?

We're excited to meet you. Click Apply, upload your CV, and complete our brief questionnaire.

Important: This role is open to Filipino citizens only.

Applications must be submitted in English.

Let's build something great together

Job Type: Full-time

Work Location: In person

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