Client Success Manager

About Offshore Launch
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values growth and ongoing development.
• Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
• Contribute to a culture that values partnership, service, and excellence.

Your Role

As an employee of Offshore Launch, you are being hired for a unique role within a target Client's company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client's business for multiple years.

You Will Work Full-time With The Client Company. However, The Agency Provides Ongoing Support To Ensure Your Continued Success. As Such, We Create Space For Ongoing Check-ins, Feedback And Development Through

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed.

Our job is to help you succeed.

About The Client
The Client Success Manager will own the entire client experience for the Group, ensuring every engagement runs smoothly from kickoff to completion. You will act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience. Your role is crucial to driving accountability, reporting results, and ensuring all clients are supported and successful.

Responsibilities

• Maintain a straightforward status (green/yellow/red) for each client to monitor progress.
• Provide weekly updates to clients, coaches, and the CEO reflecting accomplished tasks, next steps, and any blocks.
• Coordinate with coaches to ensure timely management of travel, meetings, and client assignments.
• Monitor key metrics on client and coach performance weekly.
• Ensure clarity of expectations before and after each coaching session.
• Follow up amicably yet assertively to ensure commitments are delivered.
• Identify and implement monthly improvements to enhance client experience.
• Ensure consistent communication so clients are always informed of developments.

Requirements

• 3–5+ years of experience in client success, project management, or operations, ideally in professional services or coaching.
• Proven record of managing multiple client accounts successfully.
• Strong written communication skills, maintaining clarity, professionalism, and approachability.
• Exceptional organizational skills with a keen attention to detail in managing timelines and deliverables.
• Proficient with ClickUp, CRMs, or similar project management tools for tracking progress.
• Ability to interpret data and provide actionable insights based on dashboards.
• Self-starter with a strong ownership mentality; proactive in ensuring outcomes.
• Ability to remain calm and organized under pressure; adaptable to changes.

Compensation & Benefits (to Be Provided By Offshore Launch)

• Up to $1800, depending on experience
• 13th month pay
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores.
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Note

The Client is not involved in compensation or benefits. As an employee of Offshore Launch, all compensation and benefits are to be provided by the Agency.

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.