Client Success

2 weeks ago

Manila, National Capital Region, Philippines InsideOut Full time $9,600 - $12,000 per year
  • IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:


JOB TITLE
Client Success & Operations Specialist
JOB ID
STEKYL1

INDUSTRY
Coaching Business

LOCATION
LATAM / PH / South Africa / Egypt (Anywhere as long as they don't have strong accent)

JOB STATUS
Part Time 25 hrs a week to start

WORK SCHEDULE
10am-3pm / 11am-4pm EST

SALARY
$8 to $10

TARGET START DATE
ASAP

Role Overview
About the Client:
The Client owns a rapidly growing career coaching business. The Owner (CEO) needs to immediately step out of the daily management of client success to focus on high-level business strategy. This role is critical for scaling operations and requires a highly proactive professional who can take ownership of client relationships and systems management to ensure seamless client flow.

About The Role
We're looking for a sharp, operationally minded
Client Success & Operations Specialist
who can manage complexity with calm, precision, and empathy. We are seeking a Part-Time Client Success & Operations Specialist (starting at approximately 25 hours/week and moving to full time within 90 days,) This is a crucial, high-level role that combines proactive client success with operational management.

You'll oversee a large portfolio of 30–60 clients at once, guiding them through our structured 120-day journey. You'll be the bridge between clients and the internal delivery team—ensuring progress stays visible, expectations are clear, and every deliverable moves on time.

Your mission: keep clients informed, confident, and in motion while keeping the internal machine running smoothly.

The ideal candidate is a critical thinker who can foresee issues and implement organizational systems to manage a large client load effectively.

Key Responsibilities

  • Proactive Client Success
  • Manage 30–40 active clients simultaneously, maintaining real-time awareness of where each one stands in their journey.
  • Anticipate needs before they become problems and resolve them quickly—this is a proactive role, not reactive customer service.
  • Lead two live group onboarding calls per week, welcoming new clients, setting expectations, and ensuring they know exactly what happens next.
  • Check in on clients regularly, respond promptly to messages during business hours, and ensure momentum never stalls.
  • Serve as the central point of communication between clients and internal teams.
  • Operational System Management
  • Build and refine systems and SOPs to manage high-volume workflows efficiently.
  • Maintain flawless organization across Trello boards, Slack channels, trackers, and deliverable workflows.
  • Monitor progress and hold both clients and team members accountable to deadlines.
  • Identify bottlenecks and implement fixes before they impact the client experience.
  • Communication & Compliance
  • Demonstrate native-level (or near-native) English fluency—written and spoken—with a clear, professional tone.
  • Maintain transparent documentation and consistent communication at all times.
  • Uphold CareerGrowth's reputation for precision, excellence, and client trust.

You're a Great Fit If You

  • Have 4+ years of experience in client success, operations, or account management roles with high client volume.
  • Have personally managed 30+ clients or accounts at once and can explain exactly how you stayed organized.
  • Naturally build systems that make complex processes simple and repeatable.
  • Are calm under pressure, detail-obsessed, and solution-oriented.
  • Lead with empathy and structure—you care deeply, but you keep the process in control.
  • Hold yourself to a high bar and take pride in being the person others depend on.

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