Client Success Specialist

43 minutes ago

Manila, National Capital Region, Philippines Taxhackers Full time ₱20,000 - ₱40,000 per year

is looking for a passionate and reliable
Client Success Specialist
to join our growing team. You'll be the friendly voice and helpful hand, ensuring our clients have a seamless and exceptional experience. Your work will be crucial in maintaining our reputation for excellent support and fostering a thriving client community.

  • Please use the link at the bottom to apply for this position. -

Responsibilities

  • Respond to client and potential client inquiries via email and other channels in a professional and timely manner.
  • Create and manage Standard Operating Procedures (SOPs), ensuring they are always up-to-date and easily accessible for the team.
  • Manage our internal knowledge base, keeping it current and easy to navigate for the team.
  • Foster a thriving client community by answering questions, updating resources, and keeping everyone informed.
  • Handle day-to-day client communication after their purchase, ensuring a smooth and successful experience.
  • Support the Client Success, Sales, and Marketing teams with administrative tasks as needed.

Qualifications

  • Exceptional written and verbal English communication skills with a friendly yet professional tone (German language is a plus).
  • Meticulous attention to detail and a commitment to accuracy.
  • Punctual, reliable, and self-motivated, with a proactive approach to problem-solving.
  • Proven experience in client communication and the ability to navigate inquiries with common sense and professionalism.
  • Experience in creating and updating SOPs or similar procedural documentation.
  • Basic understanding of legal vocabulary and the digital nomad landscape (working knowledge of tax-free business structures is a plus).
  • Proficiency in common office software and familiarity with knowledge base management tools is preferred.

This is a key role, so we're seeking a candidate with prior experience in client communication. We offer a
completely remote part-time position
with fixed daily working hours and regular team meetings. If you're a detail-oriented individual who thrives in a supportive remote environment, we encourage you to apply

Ready to join the team?
We look forward to receiving your application through this link:

We encourage all qualified candidates to apply, even if you don't meet all requirements.

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