Client Success Associate

2 weeks ago

Manila, National Capital Region, Philippines Prime IT Inc Full time ₱1,500,000 - ₱3,000,000 per year

This role requires relevant experience in a similar position. If your background doesn't align with the job requirements, you mayskip this opportunity for now. Please note that this position isn't open to career shifters.

Shift Schedule & Work Setup:

  • Eastern Timezone (Night Shift in PH)
  • 100% Remote– work from the comfort of your home
  • Applicants should be equipment ready (laptop, headset, etc.) to ensure a smooth start and seamless workflow

Job Summary:

Prime System Solutions, a leading provider of global IT services, is looking for a proactive and detail-oriented Customer Success Associate. This role supports the overall customer journey by assisting with day-to-day client coordination, ensuring smooth service delivery, and maintaining positive client relationships.

Key Responsibilities

Client Relationship Support:
  • Assist in maintaining strong, positive relationships with clients by understanding their basic needs and concerns.
  • Support as a secondary point of contact for client inquiries, ensuring timely and professional responses.
  • Help gather client feedback during check-ins or scheduled calls, contributing insights to improve services and processes.
  • Document client updates, requests, and feedback for internal teams.
  • Coordinate with senior team members to ensure client goals and expectations are aligned with ongoing services.
Service Delivery Assistance:
  • Support the service delivery team in tracking project milestones, KPIs, and SLAs.
  • Assist in coordinating tasks, schedules, and resource availability as needed.
  • Monitor internal communication channels to ensure client-related updates are addressed promptly.
  • Help prepare reports, summaries, and quality checks under the guidance of senior team members.
  • Participate in team meetings and contribute to improvements in workflows and client support processes.

Qualifications & Skills:

  • Strong English communication skills (verbal and written).
  • Ability to work US Eastern Standard Time (EST) hours.
  • Bachelor's degree in Business, IT, Computer Science, or a related field (preferred but not required).
  • 3-5 years of experience in customer success, client support, account coordination, or service delivery—preferably in IT, MSP, or BPO environments.
  • Strong organizational skills and ability to handle multiple tasks at once.
  • Basic understanding of service delivery processes and customer relationship management.

Why You'll Love Working with Us:

  • 100% Remote Work Enjoy the flexibility of working from anywhere
  • Paid Leave Take time off to recharge, starting upon regularization.
  • HMO Benefits Comprehensive healthcare coverage as soon as you're regularized.
  • Government-Mandated Benefits All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided.
  • Fun & Collaborative Culture Be part of a dynamic team that values creativity, innovation, and teamwork.

NOTE:

This is a full-timeemployment position and NOTan Independent Contractor arrangement. It comes with government-mandated contributions and benefits.

A background check is part of our hiring process and will be completed before moving to the job offer stage. We kindly ask applicants to have the necessary details ready in advance to keep things smooth and hassle-free.

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