Client Success Manager

2 weeks ago

Manila, National Capital Region, Philippines Offshore Launch Full time ₱1,800,000 per year

The Client Success Manager will own the entire client experience for the Group, ensuring every engagement runs smoothly from kickoff to completion. You will act as a bridge between coaches, clients, and leadership, transforming our 37-step client journey into a predictable and high-quality experience. Your role is crucial to driving accountability, reporting results, and ensuring all clients are supported and successful.

Responsibilities
  • Maintain a straightforward status (green/yellow/red) for each client to monitor progress.
  • Provide weekly updates to clients, coaches, and the CEO reflecting accomplished tasks, next steps, and any blocks.
  • Coordinate with coaches to ensure timely management of travel, meetings, and client assignments.
  • Monitor key metrics on client and coach performance weekly.
  • Ensure clarity of expectations before and after each coaching session.
  • Follow up amicably yet assertively to ensure commitments are delivered.
  • Identify and implement monthly improvements to enhance client experience.
  • Ensure consistent communication so clients are always informed of developments.
Requirements
  • 3–5+ years of experience in client success, project management, or operations, ideally in professional services or coaching.
  • Proven record of managing multiple client accounts successfully.
  • Strong written communication skills, maintaining clarity, professionalism, and approachability.
  • Exceptional organizational skills with a keen attention to detail in managing timelines and deliverables.
  • Proficient with ClickUp, CRMs, or similar project management tools for tracking progress.
  • Ability to interpret data and provide actionable insights based on dashboards.
  • Self-starter with a strong ownership mentality; proactive in ensuring outcomes.
  • Ability to remain calm and organized under pressure; adaptable to changes.
Compensation & Benefits (to be provided by Offshore Launch)
  • Up to $1800, depending on experience
  • 13th month pay
  • Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores.
  • Comprehensive HMO policy, including dependents.
  • Annual continuing education budget to support professional development

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