Level 2 IT Support Engineer

1 week ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱400,000 - ₱800,000 per year

HUSTLE IN BGC, LUNCH IS ON US Free lunch every day, plus extra treats to help you grow, earn, and save more

TECHNO-CODED PERKS – Enjoy these Benefits

  • Comprehensive day 1 HMO including 10K medical reimbursement
  • Additional HMO coverage for your dependent + dental coverage
  • Free lunch meals, plus Monday breakfasts and Friday treats
  • Psychiatric sessions included under your healthcare plan
  • 24 Paid Time-Offs (with Annual leave conversion)
  • Continuous career development & certifications
  • Travel & training opportunities overseas
  • Comprehensive life insurance coverage
  • Regular engaging company events
  • Annual appraisal based on merits
  • Regular awards and recognitions
  • Free annual Flu vaccinations
  • Employee referral programs

YOUR MAIN ROLE  

Take charge as our Level 2 IT Support Engineer by providing comprehensive technical support to our MSP partners and their clients.  

YOUR DAILY TASKS

  • Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
  • Documentation and knowledge sharing
  • Communication with customers

YOUR RELATED EXPERIENCES

  • 3+ years of experience as an IT Support Engineer or similar technical support role.
  • Proficient in Active Directory,Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent written and communication skills, able to explain technical concepts to non-technical users.
  • Strong problem-solving and decision-making skills.
  • Amenable to work on site: Bonifacio Global City (Night)

#WeAreTGT in BGC: Great Place To Work Certified

TGT's Bonifacio Global City Branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

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