L2 Application Support Engineer

2 hours ago

Bonifacio Global Metro Manila, Philippines Apex Fintech Solutions Full time ₱80,000 - ₱120,000 per year

We are seeking a skilled and customer-oriented Application Support Engineer (L2 Engineer) to join our fast-paced Fintech company specializing in cutting-edge trading technologies. In this role, you will be responsible for addressing escalations, enhancing operational processes, and fostering collaboration across support and engineering teams. The team's key responsibilities include:

Duties/Responsibilities

  • Serve as a key escalation point for frontline support, handling complex technical issues related to our trading applications
  • Investigate and resolve escalated technical issues requiring deeper analysis and specialized expertise.
  • Monitor system performance and availability, proactively identifying and resolving potential issues before they impact clients
  • Monitor dashboards and alerts to identify potential system issues early and prevent service disruptions.
  • Troubleshoot and diagnose software issues across our trading infrastructure
  • Meet and exceed Service Level Agreements (SLAs) for incident response and resolution times
  • Maintain high levels of customer satisfaction through clear communication and efficient problem-solving
  • Collaborate with development teams to implement fixes and improvements based on customer feedback
  • Create and maintain technical documentation, including troubleshooting guides and knowledge base articles
  • Participate in on-call rotations to provide 24/7 support for critical trading systems

Education and/or Experience

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent work experience) required
  • 3+ years of experience in application support, preferably in a financial services or trading environment
  • 2+ years of prior experience in customer-facing roles is required.
  • Strong foundational knowledge and exposure to networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL).
  • Previous development experience preferred

Required Skills/Abilities

  • Strong understanding of REST APIs, cloud technologies (AWS/Azure/GCP), and microservices architecture
  • Proficiency in SQL and NoSQL databases (e.g., MSSQL, MongoDB, Postgres)
  • Solid networking knowledge, including TCP/IP, DNS, and network security concepts
  • Experience with Linux and Windows operating systems
  • Strong scripting abilities (Python, Powershell)
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues
  • Strong customer service orientation and ability to communicate technical concepts to non-technical audiences
  • Familiarity with trading systems, financial markets, and regulatory requirements is a plus

Work Environment

  • This job operates in a hybrid, office environment 2 days per week.
  • Office located in 4th Ave in BGC, Taguig

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