Level 2 Helpdesk Engineer

3 hours ago

Manila, National Capital Region, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year
Job Summary

Join a supportive and progressive Managed Services team providing IT support to business and education clients. This is a fully remote, hands-on Level 2 role focused on delivering excellent customer service, resolving technical issues, and ensuring smooth client onboarding and service transitions.

About the Company

You'll be part of a UK-based Managed Service Provider with a growing client base across schools, academies, and businesses. The company prides itself on being open, approachable, and people-focused—encouraging professional development through mentorship, on-the-job training, and continuous learning opportunities. The culture values teamwork, communication, and a genuine commitment to helping clients succeed through great IT support.

Role Overview

As a Level 2 Helpdesk Engineer, you will play a key role in providing second-line technical support to clients, working through an established and well-supported helpdesk system. You will collaborate closely with colleagues to troubleshoot and resolve complex issues, lead client onboarding activities, and help deliver seamless transitions for new customers.

This role requires strong hands-on technical experience, excellent communication, and the ability to work effectively and autonomously in a remote environment.

Key Responsibilities
  • Provide second-line technical support to clients across multiple platforms including Windows, macOS, iOS, and Android.
  • Communicate effectively with clients via telephone, email, and video meetings to resolve incidents and provide updates.
  • Assist in the onboarding of new business and education clients, including technical setup, service integration, and transition support.
  • Implement IT products and managed services into client environments and ensure smooth delivery.
  • Maintain clear and consistent documentation of tickets, onboarding progress, and system configurations.
  • Support helpdesk operations, including triage, workload management, and occasional coordination of team activities.
  • Collaborate with colleagues to continuously improve service processes, knowledge sharing, and user experience.
  • Participate in regular training and development to expand technical and customer service capabilities.
Essential Skills and Experience
  • Minimum of 5 years' IT support experience, including at least 2 years in a Managed Service Provider (MSP) or similar environment.
  • Proven experience providing Level 2 technical support across operating systems and cloud environments.
  • Strong communication and interpersonal skills, with the ability to explain complex issues clearly and professionally.
  • Experience with MSP tools, ticketing systems, and remote monitoring platforms.
  • Ability to work independently and manage multiple priorities in a fully remote setup.
Preferred Skills and Experience
  • Experience in client onboarding or training users on new systems.
  • Familiarity with Microsoft 365, Azure AD, and related service environments.
  • Experience supporting education sector clients (schools or academies).
  • A collaborative and proactive approach to teamwork and service improvement.
  • Industry-recognised certifications such as CompTIA A+ / Network+ / Microsoft 365 Certified: Modern Desktop Administrator.

  • Level 3 Helpdesk Technician

    2 weeks ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year

    SUMMARYAs a Tier 3 Helpdesk Technician, you'll be more than just a technical expert—you'll embody the values of Proactivity, Results, Integrity, Development, and Empathy (P.R.I.D.E.). This is a hands-on, Tier 3 role that combines technical skill, mentorship, and white-glove service delivery. You will support both reactive and proactive IT needs across our...

  • IT Helpdesk Engineer

    1 week ago

    Manila, National Capital Region, Philippines Adventus Full time ₱300,000 - ₱450,000 per year

    Job Description:Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problemsDeployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)Windows OS, AD, Office 365, Intune configuration and administration, patching & file server managementMaintain a...

  • Support Associate Level 2

    2 hours ago

    Manila, National Capital Region, Philippines Private Advertiser Full time ₱60,000 - ₱80,000 per year

    We are looking for a Support Associate Level 2 who will provide technical support and assistance to customers and ensure client's satisfaction, must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. To ensure success in this role, the candidate must be customer-oriented and patient to...

  • Level 3 Engineer

    3 hours ago

    Manila, National Capital Region, Philippines PixelBuddy Solutions Full time ₱80,000 - ₱120,000 per year

    We Are HiringJob Title: Level 3 Remote Engineer – Managed Service Provider (MSP)Rate: $12–$20/hourSchedule: Full-time (8:30 AM – 5:30 PM New Jersey Time)Workdays: Monday, Tuesday, Wednesday, Friday, and Saturday (New Jersey Time)Location: RemoteJob Summary:We're hiring a Level 3 Remote Engineer to join our MSP team. You'll handle high-level technical...

  • IT Helpdesk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines 837d7f68-38d0-4e58-a272-8e25198b0acf Full time ₱400,000 - ₱600,000 per year

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • IT Helpdesk Engineer

    2 weeks ago

    Manila, National Capital Region, Philippines Adventus Full time ₱45,000 - ₱65,000

    Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra competitive...

  • L2 Service Desk Engineer

    4 hours ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱30,000 - ₱60,000 per year

    Service Desk team members are the first representatives of company to help customers get back to work as quickly as possible after experiencing technical problems. They use the technical and human resources of the company to ensure that customers are safe and supported in their computing environment. They use the knowledge they gain to collaborate with team...

  • L1/2 Technical Support

    2 hours ago

    Manila, National Capital Region, Philippines Hammerjack Full time ₱144,000 - ₱600,000 per year

    Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? Look no further...

  • Level 3 Support Engineer

    1 hour ago

    Manila, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time ₱750,000 - ₱1,500,000 per year

    Level 3 Support Engineer (Fortan) Location: Taguig City Hybrid (2x/week onsite) Shift: Mid Shift (2 PM–12 MN)About the RoleWe're looking for an experienced Level 3 Support Engineer with strong Fortran expertise to handle advanced troubleshooting, deliver enhancements, and support enterprise applications. You'll work independently, contribute to...

  • System & Network Engineer (Level-I)

    3 hours ago

    Manila, National Capital Region, Philippines Prime System Solutions Full time ₱900,000 - ₱1,200,000 per year

    The System and Network Engineer is responsible for overseeing, managing, and maintaining IT infrastructure across multiple client environments. This role involves providing technical expertise in system and network administration to ensure seamless operation and security of both on-premises and cloud-based systems. The System and Network Administrator will...