Level 2 IT Support Engineer

2 days ago

Fort Bonifacio, National Capital Region, Philippines Electrodry Full time ₱900,000 - ₱1,080,000 per year

HUSTLE IN BGC, LUNCH IS ON US Free lunch every day, plus extra treats to help you grow, earn, and save more

#WeAreTGT in BGC: Great Place to Work Certified

  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
  • Vibrant City Location: Work in BGC, Taguig (Day or Night Shift)

YOUR MAIN ROLE

Take charge as our Level 2 IT Support Engineer by providing comprehensive technical support to our MSP partners and their clients.

YOUR DAILY TASKS

  • Address issues and service requests that relates to all workstations, servers, networks, devices, software, and general administration tasks
  • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.
  • Documentation and knowledge sharing
  • Communication with customers

YOUR RELATED EXPERIENCES

  • 3+ years of experience as an IT Support Engineer or similar technical support role.
  • Proficient in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/ConnectWise, Fortinet Firewalls, and Windows Server Administration.
  • Familiarity with IT monitoring tools and incident management systems.
  • Excellent written and communication skills, able to explain technical concepts to non-technical users.
  • Strong problem-solving and decision-making skills.
  • Amenable to work on site: Bonifacio Global City (Night)

#WeAreTGT in BGC: Great Place To Work Certified

TGT's Bonifacio Global City Branch is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

Job Types: Full-time, Permanent

Pay: Php70, Php90,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Staff meals provided

Ability to commute/relocate:

  • Bonifacio Global City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Please select your shift preference: DAY or NIGHT

Experience:

  • IT Support Engineer: 3 years (Required)

Work Location: In person

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