Level 2 IT Support Engineer

4 days ago

Eastwood Metro Manila, Philippines Private Advertiser Full time ₱600,000 - ₱800,000 per year

WORK FROM HOME, DITCH THE TRAFFIC Skip the commute and enjoy a full-time remote setup and gain more time for what matters most 

TECHNO-CODED PERKS in Eastwood: #WeAreTGT

  • WORK FROM HOME: Report onsite in Eastwood for 2 months, then work from home
  • Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
  • Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
  • Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

YOUR IMPACT STARTS HERE

  • Communicate with customers to provide updates on incident progress, upcoming changes, and planned outages.
  • Provide IT support for technical issues involving Microsoft core business applications and operating systems.
  • Support disaster recovery and backup solutions to ensure data integrity and business continuity.
  • Troubleshoot telephony and network issues, including WAN/LAN connectivity, routers, firewalls, and security.
  • Monitor system alerts via remote monitoring and management tools and respond promptly through service tickets.
  • Escalate complex service requests to engineering-level support when necessary.
  • Accurately log work hours and activities through timesheets.
  • Create, review, and maintain documentation for systems, processes, and incidents.
  • Manage end-user onboarding and offboarding procedures.
  • Perform other related tasks as required within the scope of the role.

TECHNICAL EXPERIENCE TOOLKIT

  • Proficient in Microsoft Windows Server and Windows 10 troubleshooting.
  • Basic understanding of Windows Server 2016/2019 environments.
  • Hands-on experience with VMware.
  • Knowledgeable in modem/router setup and configuration.
  • Working knowledge of wireless networks, WAN, and LAN troubleshooting.
  • Practical experience in PC hardware repair and user migration (old to new PCs).

ABOUT YOU

  • Active Directory Management and Office 365 Environment (User Management, Exchange, Entra).
  • Strong knowledge of Windows OS and Windows Server/Desktop troubleshooting.
  • Excellent verbal and written communication skills.
  • Analytical and problem-solving mindset with attention to detail.
  • MSP experience preferred.

ABOUT USHeadquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first. 

Make the most of our 100% virtual recruitment. Apply today

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