Level 1 IT Support Engineer
6 days ago
Join our team of dedicated professionals who are passionate about technology and committed to innovation.
This role is your chance to build a strong technical foundation, collaborate with a dynamic team, and be the first line of defense in keeping our clients' IT systems running smoothly.
YOU DESERVE THE BEST – Enjoy These Perks
- Comprehensive Day 1 HMO with 10K medical reimbursement
- Additional HMO coverage for your family + dental coverage
- Free annual flu vaccine
- Continuous career development and certifications
- Travel & training opportunities overseas
- Regular awards and recognitions
- Comprehensive life insurance
- 24 Paid Time Offs (with annual leave conversion)
- Annual merit-based appraisal
- Free daily meals (free breakfast on Mondays & free treats on Fridays)
- Regular engaging company events promoting work-life balance
- Accessible office sites – BGC, Alabang, Eastwood- Quezon City
- Employee referral programs
About the Role
As a Level 1 IT Support Engineer, you'll serve as the front-line support for our MSP partners and their clients—resolving basic technical issues, and escalating more complex concerns to higher-level engineers.
Your Key Responsibilities:
- Provide first-level IT support via ticketing systems and remote tools
- Communicate effectively with clients regarding incident status and resolutions
- Troubleshoot issues related to Microsoft applications, Windows OS, hardware, and network connectivity
- Assist with VPN and remote access support
- Monitor system alerts and respond accordingly
- Route service requests and escalate as needed
- Maintain proper documentation and complete timesheets accurately
What You'll Bring In:
- Proven experience as an IT Support Engineer or similar technical support role for more than 2 years.
- Experience supporting Windows 10/11 and Microsoft 365
- Familiarity with Active Directory (password resets, user account creation, group management)
- Knowledge of basic networking (WAN/LAN, routers, firewalls)
- Hands-on with PC setup, repairs, and migrations
- Experience with ticketing systems
- Great verbal and written communication skills
- Amenable to work the night shift
- Willing to work onsite (BGC day)
Apply now and unlock your potential in a company that values your ambitions and rewards your achievements.
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