Level 1 IT Support Engineer

6 days ago

Bonifacio Global Metro Manila, Philippines TECHNOGLOBAL TEAM, INC. Full time ₱800,000 - ₱1,200,000 per year

Join our team of dedicated professionals who are passionate about technology and committed to innovation.

This role is your chance to build a strong technical foundation, collaborate with a dynamic team, and be the first line of defense in keeping our clients' IT systems running smoothly.

YOU DESERVE THE BEST – Enjoy These Perks

  • Comprehensive Day 1 HMO with 10K medical reimbursement
  • Additional HMO coverage for your family + dental coverage
  • Free annual flu vaccine
  • Continuous career development and certifications
  • Travel & training opportunities overseas
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 Paid Time Offs (with annual leave conversion)
  • Annual merit-based appraisal
  • Free daily meals (free breakfast on Mondays & free treats on Fridays)
  • Regular engaging company events promoting work-life balance
  • Accessible office sites – BGC, Alabang, Eastwood- Quezon City
  • Employee referral programs

About the Role

As a Level 1 IT Support Engineer, you'll serve as the front-line support for our MSP partners and their clients—resolving basic technical issues, and escalating more complex concerns to higher-level engineers.

Your Key Responsibilities:

  • Provide first-level IT support via ticketing systems and remote tools
  • Communicate effectively with clients regarding incident status and resolutions
  • Troubleshoot issues related to Microsoft applications, Windows OS, hardware, and network connectivity
  • Assist with VPN and remote access support
  • Monitor system alerts and respond accordingly
  • Route service requests and escalate as needed
  • Maintain proper documentation and complete timesheets accurately

What You'll Bring In:

  • Proven experience as an IT Support Engineer or similar technical support role for more than 2 years.
  • Experience supporting Windows 10/11 and Microsoft 365
  • Familiarity with Active Directory (password resets, user account creation, group management)
  • Knowledge of basic networking (WAN/LAN, routers, firewalls)
  • Hands-on with PC setup, repairs, and migrations
  • Experience with ticketing systems
  • Great verbal and written communication skills
  • Amenable to work the night shift
  • Willing to work onsite (BGC day)

Apply now and unlock your potential in a company that values your ambitions and rewards your achievements.

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