Virtual Admin Assistant

2 weeks ago

Olongapo City, Central Luzon, Philippines 24x7 Direct Full time ₱420,000 per year

This is a remote position.

Philippine-based Filipino Applicants.

This is an exciting opportunity to join one of Australia's fastest growing building companies in a pivotal role in growing a specialist business, focused on delivering housing solutions for occupants with diverse needs and adaptable for life. You will be a key part of a dynamic new business, uniquely positioned to make a dramatic difference to the New Homes Industry. This company is specialising in design and delivery of new homes for people with diverse ages, abilities and needs. It has a range of solutions for SDA housing categories including HPS, IL, Robust and Fully Accessible as well as specialising in Government Housing, rooming homes, and women's housing.

Customer Service Responsibilities

  • Provide a consistent, high-quality experience by following company processes.
  • Handle client queries professionally and keep clear, accurate records.
  • Support a positive, customer-first culture through teamwork and communication.
  • Use internal tools effectively to ensure smooth and timely service.

Functional Responsibilities

  • Accurately manage data, forecasts, and contractual documentation using the company systems to support efficient workflows.
  • Collaborate across departments to ensure a smooth customer journey and maintain process transparency.
  • Adapt to changing needs by handling multiple tasks and providing administrative support when required.

Accountability, Development & Decision Making

  • Make informed, independent decisions within established guidelines while promoting innovation and safe practices.
  • Take accountability for customer experience quality, escalating issues to the Manager when necessary.
  • ​Support team culture and resource efficiency, especially during challenges or operational demands.
Requirements
  • Construction experience is preferred.
  • Excellent communication and customer service skills with a proactive resolution approach is required.
  • Well-organised and able to manage time, prioritise tasks, and meet deadlines.
  • Confident using Microsoft Office, databases, and general admin tools.
  • Professional, reliable team player who works well with a variety of people.
  • Bachelor's Degree is a plus
Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

This role requires:
  • Discipline and commitment to set working hours (strict shift times, not flexible)
  • Use of time-tracking software during work hours
  • Active participation in team and client calls with your camera ON
  • Consistent availability and responsiveness throughout your shift
  • Treating this as a long-term, full-time job—not a side gig or freelance task
 Payroll is processed bi-monthly.

We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

Benefits

1. Monthly Salary: Php35,000

2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month

3. You will be paid extra for overtime and Philippines public holidays

4. Probation: 6 months and after Probation

  • 10 days annual leave credits
  • 5 days of sick leave

5. HMO offered after 6-months probation

6. 13th Month Pay after 30 days

7. Laptop provided after 30 days

8. Permanent work-from-home role. You will have to use your own internet.

9. Annual Salary Review

10. Shift Times: 6:30 AM to 3:30 PM Philippine time, Monday to Friday

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