Customer Service Assistant

6 days ago

Makati City, National Capital Region, Philippines ltvplus Full time ₱150,000 - ₱250,000 per year


128313

Is This YOU? Then We Want to Meet You
  • At least 1 year and above years of experience
  • Team Player – Ability to collaborate effectively with colleagues, contribute to team goals, and maintain a positive work environment.
  • Excellent Customer-Centric Communication Skills – Strong written and verbal communication skills to engage with customers professionally and empathetically across multiple channels.
  • Mental Fortitude – Resilience and the ability to stay calm, focused, and professional in high-pressure situations.
  • Multitasking Ability – Capability to handle multiple communication channels (Emails, SMS, Calls) simultaneously while efficiently managing ad-hoc tasks.
  • Attention to Detail – Ensuring accuracy in responses, documentation, and task execution to maintain high-quality service.
  • Time Management & Prioritization – Ability to manage workload efficiently, meet deadlines, and prioritize tasks effectively.
  • Problem-Solving Skills – Quickly identifying issues and providing effective solutions to enhance customer satisfaction.
  • Tech-Savviness – Comfortable using multiple digital tools, CRM systems, and communication platforms to handle customer interactions.
  • Adaptability & Flexibility – Willingness to adapt to changing processes, customer needs, and business requirements.
  • Experience in Customer Support or a Similar Role – Prior experience in a customer service, call center, or support role is a plus.
If this sounds like you, then you're just who we're looking for to join our team

Who We Are:
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Your Mission Will Be To:
  • Will handle customer service tasks, ad hoc tasks such as calling customer's or loaders back to ensure order completion. 
  • Basic sales. (10 items or lower) They'll be doing Customer Service, Dispatch, and Basic Sales - Universal Agent.
Tech Checklist – Gotta Have It
  • Software/platforms required: Kustomer, Guru, Sys_Admin
  • Team Player
  • Excellent Customer-Centric Communication Skills
  • Mental Fortitude
  • Multitasking Ability
  • Attention to Detail
  • Time Management & Prioritization
  • Problem-Solving Skills
  • Tech-Savviness
  • Adaptability & Flexibility
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?

Click Here - Your First Days at LTVplus: What to Expect

Note: Only shortlisted candidates will be contacted.
HOOP: 7:30 a.m.- 11 p.m. ET, Mon-Sun

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