Customer Service Assistant

1 day ago


Mandaluyong City, National Capital Region, Philippines SM Supermalls (Shopping Center Management Corporation) Full time ₱150,000 - ₱250,000 per year

As the Customer Service Assistant you will provide knowledgeable and efficient service at the mall reception area. Your role is to ensure that all tenants, customers, and other relevant stakeholders receive excellent customer experience.

Functional Support

  • Process work permits, gate, entry, and temporary passes, IDs, and other forms.
  • Receive and distribute packages, letters, and memos.
  • Monitor submission of reply slips for tenant memos.

Records Management

  • Maintain and update contact information for tenants.
  • Keep and issue forms.

Customer Service

  • Answer telephone calls for the Assistant/Mall Manager, screen inquiries, and relay messages.
  • Coordinate and communicate mall activities or events with relevant departments and external partners.

Experience and Education

  • College Graduate (4-year course)
  • Strong communication and computer skills


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