customer service assistant
1 day ago
About the role
This is a full-time role as a Customer Service Assistant based in Makati City, Metro Manila. The role involves providing high-quality customer service to support the company's operations.
What you'll be doing
- Answering and managing incoming customer enquiries via phone, email and other communication channels
- Providing accurate and timely information to customers about products and services
- Processing customer requests and transactions, such as policy changes, claims, and renewals
- Maintaining customer records and databases to ensure data accuracy
- Escalating complex issues to senior team members as needed
- Contributing to the continuous improvement of customer service processes and procedures
What we're looking for
- Strong customer service and communication skills, with a focus on delivering a positive customer experience
- Excellent verbal and written communication skills in English and/or Filipino
- Good problem-solving and analytical skills to handle a variety of customer queries
- Proficiency in using office software, such as Microsoft Office suite
- Attention to detail and ability to multitask in a fast-paced environment
- Fresh graduates or entry-level candidates are welcome to apply
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