customer service assistant

1 day ago


Makati City, National Capital Region, Philippines MANILA BANKERS LIFE INSURANCE CORP Full time

About the role

This is a full-time role as a Customer Service Assistant based in Makati City, Metro Manila. The role involves providing high-quality customer service to support the company's operations.

What you'll be doing

  1. Answering and managing incoming customer enquiries via phone, email and other communication channels
  2. Providing accurate and timely information to customers about products and services
  3. Processing customer requests and transactions, such as policy changes, claims, and renewals
  4. Maintaining customer records and databases to ensure data accuracy
  5. Escalating complex issues to senior team members as needed
  6. Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Strong customer service and communication skills, with a focus on delivering a positive customer experience
  2. Excellent verbal and written communication skills in English and/or Filipino
  3. Good problem-solving and analytical skills to handle a variety of customer queries
  4. Proficiency in using office software, such as Microsoft Office suite
  5. Attention to detail and ability to multitask in a fast-paced environment
  6. Fresh graduates or entry-level candidates are welcome to apply

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