Customer Service Assistant

3 days ago

Makati City, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱150,000 - ₱250,000 per year

Job Title:
Customer Service RepresentativeJob Summary:

The Customer Service Representative is responsible for providing exceptional customer support by handling inquiries, resolving complaints, and ensuring customer satisfaction through various communication channels such as phone, email, chat, or social media.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries.
  • Provide accurate information regarding products, services, or policies.
  • Resolve customer complaints and issues efficiently and empathetically.
  • Document customer interactions and maintain records of transactions.
  • Collaborate with other departments to resolve complex issues.
  • Follow up with customers to ensure their concerns are addressed.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.

Qualifications:

  • High school diploma or equivalent; college degree preferred.
  • Proven customer support experience or experience as a client service representative.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritize, and manage time effectively.
  • Familiarity with CRM systems and practices.
  • Patience and empathy when dealing with difficult situations.

Preferred Skills:

  • Bilingual or multilingual abilities.
  • Experience in a call center or BPO environment.
  • Technical proficiency with computers and customer service software.

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