Training Manager

1 week ago

Makati City, National Capital Region, Philippines Optum, a UnitedHealth Group Company Full time ₱1,620,000 per year

Job description

Primary Responsibilities:

  • Establishes training strategies and approaches

  • Demonstrates knowledge of the business environment and business requirements

  • Collaborates with internal/external business partners using a consultative approach to identify business goals and performance gaps (e.g., leadership, Human Capital, external customers, Vital Signs)
  • Manages the assessment of performance gaps to drive identification of the business need
  • Identifies the root cause of performance gaps and the role of training in addressing them, if any
  • Identifies non-training solutions to address business needs/performance gaps, where appropriate (e.g., organization design, leadership development, change management, team dynamics)
  • Evaluates learner readiness to tailor planning of training solutions
  • Translates business needs into training/development needs
  • Identifies/selects appropriate training methodologies and communicate to stakeholders (e.g., leadership, training staff, business partners), in order to drive adoption

  • Leverages all relevant training/development approaches (e.g., learning from experience, learning from others, learning from education)

  • Identifying and maintaining training best practices and trends

  • Identifies current and emerging trends in the training industry (e.g., using Corporate Leadership Council, gOEbase, ASTD, SHRM, eLearning Guild, ISPI)

  • Maintains knowledge of current and planned technology capabilities in the business
  • Maintains awareness of a variety of training delivery modes (Instructor-Led, Computer-Based, blended, webinar)
  • Maintains knowledge of new/emerging learning techniques/technologies (e.g., video conferencing, video streaming, social media, mobile, gaming)
  • Contributes ideas to influence the adoption of technology solutions that enhance training outcomes in the business
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Registered Nurse or Med Allied Professional
  • 5+ years of experience in Training / Facilitation
  • 2+ years of supervisory experience - BPO healthcare account preferred

Good to have:

  • Coding Certification

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