BPO Training Manager

2 days ago

Makati City, National Capital Region, Philippines Viventis Search Asia Full time $104,000 - $130,878 per year

Job Title:
Training Manager

Work Location:
Jupiter St., Makati (Full Onsite)

Schedule:
Night Shift - Onsite

Headcount:
1

About the Role

We are looking for a
Training Manager
with strong BPO experience to lead the end-to-end training function for our Telco account. This role is responsible for overseeing new hire training, nesting, and continuous learning programs, ensuring alignment with business needs and client expectations. Candidates with
Telco background
are highly preferred, though not mandatory. Tenured Assistant Managers ready for the next step in their career are also encouraged to apply.

Key Responsibilities

  • Lead, manage, and develop the Training team to deliver effective new hire, product, and soft skills training programs.
  • Partner with Operations and Quality teams to identify training needs and implement solutions that improve performance and business outcomes.
  • Drive readiness programs and ensure smooth knowledge transfer from client to internal teams.
  • Analyze training effectiveness using performance data, feedback, and KPIs; recommend continuous improvements.
  • Ensure all training materials are updated, relevant, and aligned with client expectations.
  • Manage training logistics, scheduling, and reporting for leadership and client stakeholders.
  • Support talent development by mentoring Training Specialists and future leaders within the team.

Qualifications

  • At least
    5 years of experience in BPO Training
    with a proven track record of managing training delivery.
  • Minimum
    2 years in a supervisory/managerial role
    (Assistant Manager or Manager level).
  • Telco account experience
    is a strong advantage.
  • Excellent stakeholder management, presentation, and communication skills.
  • Strong analytical and problem-solving abilities.
  • Willing to work
    onsite in Jupiter St., Makati
    and on a
    night shift schedule
    .

Application Process

  • Initial HR Interview (HRI)
  • Loop Interview
    with stakeholders

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