Training manager

2 weeks ago

Makati City, National Capital Region, Philippines Kels global ventures Full time ₱480,000 - ₱1,320,000 per year

Job title: Training Manager(Mortgage and Insurance)

Budget: 110K standard budget.

Work location: Alphaland, Makati

Work Arrangement: Work On Site

Shift Schedule: GY

Hiring Requirements:

At least 2-3 years of BPO experience as an Assistant Training Manager or equivalent in Banking Domain (Insurance and Mortgage)

Graduate with a bachelor's degree

C1 and above language profile

Certifications in training and development are a plus

Minimum Skill Requirements:

Communication & Interpersonal Skills

Strong verbal and written communication

Stakeholder management

Coaching and mentoring

Core Domain Knowledge

Understanding of BFSI products and services

Strong understanding of adult learning principles and various training methodologies

Training Needs Analysis

Expertise in identifying training needs through various methods

Ability to monitor and evaluate the effectiveness of training programs, measure ROI, and make data-driven improvements

Quality Assurance (QA) & Performance Management

Understanding of how training impacts quality and performance metrics.

Ability to work with QA and operations teams to align training with business goals and compliance standards

Advanced Microsoft Office skills (Excel, PowerPoint)

Organizational & Time Management

Exceptional organizational skills, ability to plan, manage time, and multitask effectively in a fast-paced environment.

Minimum Behavioral competencies

Accountability and Ownership

Emotional Intelligence

Collaboration and Teamwork

Pre-Screening Notes

Educational Attainment:

Relevant experience as a Training Manager or Assistant Training Manager in a BPO environment

Insurance / Mortgage Experience:

Last drawn salary:

Expected salary:

Job Type: Full-time

Application Question(s):

  • Are you available to start immediately

Education:

  • Bachelor's (Required)

Experience:

  • Assistant training manager in banking domain : 3 years (Required)
  • Assistant training manager in BPO settings : 3 years (Required)
  • Understanding of BFSI products and services : 3 years (Required)

License/Certification:

  • Training and development (Preferred)

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